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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce:
At Salesforce, the Customer Company, we're igniting the future of business with the powerful combination of AI, Data, and CRM. Guided by our core values, we empower companies across every industry to break new ground and forge deeper connections with their customers. We're also committed to empowering you, our Trailblazers, to drive your performance, accelerate your career growth, and make a real difference in the world. If you believe business is the ultimate platform for change and in companies doing well by doing good, you've found your home.
Our most strategic customers invest in Salesforce's Professional Services and our Signature Success Plan—our highest level of partnership. This premium offering is designed to unlock continuous innovation, agility, and enduring value, extending far beyond traditional support. Signature Success delivers trusted experts, proactive insights, and tailored engagement precisely when it matters most.
As a Success Architect (SA), you will be a technical expert with deep knowledge of Salesforce products, architecture, and technical strategy. You will work with our most critical customers, advising them on how to resolve their technical and business challenges. You'll have the rare chance to ignite a team's purpose, lead from the front, evolve our strategy, strengthen performance, and establish the groundwork for sustainable growth in this vital market.
If you are a technical leader who thrives on bringing out the best in technology, transforming potential into momentum, and scaling impact across regions, this is the role for you.
Expert Guidance: Provide best practices for implementing Salesforce products and features, offering expert advice and recommendations on customers' technical issues.
Architectural Excellence: Participate in review boards to evaluate the architecture of customer Salesforce environments, ensuring they are built for scale and success.
Proactive Engagement: Help customers prepare for major Salesforce product changes, such as End of Life notifications, and proactively promote the use of strategic products and features.
Knowledge Leadership: Gather critical product information from product management and create valuable assets (best practices, knowledge articles, FAQs) for customers and internal teams.
Cross-Functional Collaboration: Partner directly with our key customers and internal teams to craft and execute strategic account plans, ensuring perfect alignment with customer goals and delivering measurable, impactful outcomes.
Executive Engagement: Cultivate deep, trusted partnerships with C-level stakeholders, firmly positioning Signature Success as a critical driver of their digital transformation.
Technical Expertise: Deep technical knowledge of Salesforce products, their proper use, and deployment methods, including integration with the broader ecosystem.
Problem-Solving Acumen: Proven ability to effectively communicate, demonstrate value, and influence stakeholders at all levels, including executive leadership.
Customer-Centric Approach: Extensive experience in consulting, technical support, account management, or project management, with a track record of approaching challenges from a customer-centric perspective.
Enterprise Experience: Proven experience with enterprise-level systems and projects, including understanding large-scale technical landscapes and business processes.
Communication & Influence: The ability to analyze technical concepts and translate them into business terms, as well as map technical features to business requirements.
Operational Rigor: Strong prioritization and execution skills in difficult and high-pressure situations.
Regional Market Understanding: Business-level English and Chinese proficiency (reading, writing, and speaking) is highly preferred.
Agility & Resilience: You remain calm and effective under pressure, are energized by complex challenges, and consistently think two steps ahead. You adapt quickly, act with urgency, and are unafraid to lead through ambiguity.
在 Salesforce 這間「以客為尊」的企業，我們正透過 AI、數據與 CRM 的強大結合，點燃商業的未來。秉持著我們的核心價值，我們賦能各行各業的企業開創嶄新局面，並與客戶建立更深厚的連結。同時，我們也致力於賦予每位 Salesforce 夥伴 (Trailblazer) 力量，讓您能成就卓越績效、加速職涯成長，並為世界帶來正面的改變。如果您相信「企業是推動變革的最佳平台」，並認同「透過良善的經營來創造卓越」，那麼您已經找到屬於您的家。
我們最重要的策略型客戶選擇投資 Salesforce 的專業服務，並採用我們最高等級的合作夥伴方案 Signature Success。此高階方案旨在幫助客戶持續創新、提升敏捷性並創造長遠價值，其服務遠超越傳統的技術支援，提供客戶最關鍵時刻所需的信任專家、前瞻性洞察與客製化服務。
身為 Success Architect (SA)，您將是我們的技術專家，具備對 Salesforce 產品、架構與技術策略的深入了解。您將與我們最重要的客戶合作，提供建議以協助他們解決技術與商業挑戰。這是一個難得的機會，讓您能激發團隊的使命感、身先士卒、優化我們的策略、強化績效，並為這個關鍵市場的可持續成長奠定基石。
如果您是一位技術領導者，熱衷於將技術發揮到極致、將潛力轉化為動能、並將影響力擴大到整個區域，這份工作就是為您量身打造。
專家指導： 就 Salesforce 產品和功能的實施提供最佳實務建議，並針對客戶的技術問題提供專業意見與推薦方案。
卓越架構： 參與審查會議，評估客戶 Salesforce 環境的架構，確保其具備擴展性並能實現成功。
主動參與： 協助客戶為 Salesforce 重大產品變更（例如：服務終止通知）做好準備，並主動推廣策略性產品和功能的使用。
知識領導： 從產品管理團隊收集關鍵產品資訊，並為客戶與內部團隊建立有價值的資源（例如：最佳實務、知識文章、常見問題解答）。
跨部門協作： 直接與我們的關鍵客戶和內部團隊合作，共同制定並執行策略性的客戶計畫，確保完美對齊客戶目標，並交付可衡量且具影響力的成果。
高層參與： 與客戶的高階主管建立深厚、互信的合作關係，將 Signature Success 定位為他們數位轉型之旅的關鍵推手。
技術專業知識： 對於 Salesforce 產品、其正確使用方式以及部署方法有深入的技術了解，並熟悉其與更廣泛的生態系的整合。
解決問題的能力： 具備在各個層級（包括高階主管）進行有效溝通、展現價值並發揮影響力的實證能力。
以客為尊的思維： 在顧問、技術支援、客戶管理或專案管理方面擁有豐富經驗，並有從客戶角度解決挑戰的良好紀錄。
大型企業經驗： 具備大型企業系統和專案的實務經驗，並能理解大規模的技術環境與商業流程。
溝通與影響力： 能夠分析技術概念並將其轉化為商業術語，並將技術功能與商業需求對應。
營運嚴謹性： 在困難和高壓情況下，具備強大的優先順序判斷與執行能力。
在地市場理解： 具備商務級的英語與中文能力 (讀、寫、說) 尤佳。
敏捷與韌性： 您能在壓力下保持冷靜與高效，因應複雜的挑戰而充滿活力，並始終能預先思考兩步。您能快速適應、採取緊急行動，並無懼於在不明確的環境中領導。
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.