Full-time, Continuing position
Salary HEW 5 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About The Position
The Student Lifecycle Officer supports the effective day-to-day delivery of academic administration across both on-shore and off-shore programs. The role works across the full range of student lifecycle activities, including credit assessment, enrolment, assessment, academic progress monitoring, and student completions.
The incumbent is responsible for providing timely, accurate information, advice, and support to students and other stakeholders within the STEM College, while contributing to a strong culture of service excellence.
To be successful in this position, you’ll have:
Demonstrated experience in delivering administrative services in an educational and/or complex service culture environment with a client focused approach.
Demonstrated ability to work effectively, flexibly, proactively and collaboratively with colleagues within and beyond the immediate work unit, with a positive and respectful attitude, contributing to the achievement of team goals.
Demonstrated commitment to quality and continuous improvement, and proven ability to interpret and apply policies, procedures, and systems consistently, provide advice and drive creative solutions.
Proven ability to work independently and meet deadlines in a demanding environment with excellent attention to detail and a commitment to quality assurance.
Demonstrated organisational, interpersonal communication skills and proven ability to liaise effectively and professionally with a wide range of management, staff and external parties on complex, sensitive and confidential issues with empathy and respect.
Demonstrated ability to communicate effectively and respectfully with clients and customers and commitment to delivering excellent customer service.
Demonstrated high-level computer skills using Word, Excel, databases, Internet and email with accuracy and attention to detail.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College
STEM College Operations - Student Lifecycle
The STEM College Student Lifecycle team is responsible for delivering key essential services to our 20,000 students across the City, Bundoora, Point Cook and partner locations for HE onshore, Keypath, RMIT Online, OUA and partner institutions VTC SHAPE, KAPLAN, BITS Pilani and SIM. The team provides expert student lifecycle administration, ongoing delivery of high-quality academic and customer service to college stakeholders, and the application of quality improvement principles.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact dustin.nguyen@rmit.edu.au
Job Description – Student Lifecycle Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
#LI-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
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