About the role
Macquarie University is seeking an experienced and passionate individual to join the Pro Vice-Chancellor (Dean of Students) portfolio as Student Advocate. This is a high-impact role at the forefront of one of the most important agendas in Australian higher education — creating a safe, respectful, and inclusive campus environment for all students.
This is a campus-based (on-site), student-facing role that offers the chance to make a real and meaningful impact on the University community.
Key Responsibilities:
Provide students with expert advice and information on university policy and procedures and external regulatory frameworks.
Support the development and implementation of strategies, projects and initiatives aimed at improving the delivery of student advocacy services that enhance student experience
Monitor and ensure compliance with internal and external regulations and efficient reporting and issues resolution.
Facilitate the delivery and continuous improvement of the University’s support for students at risk program to create an optimal student support framework including, but not limited to a student welcome calling campaign, students on academic progression, and students on a leave of absence, and to support international students experiencing financial hardship.
Comply with relevant EEO and WHS regulations
Perform any other duties as required and appropriate for this classification
About you
You’ll be a self-starting individual with excellent work organisation and time management skills and ability to remain resilient when under pressure. You will have expert planning, design and content development capabilities, able to effectively communicate with stakeholders at all levels. You will enjoy working in a dynamic environment, applying a methodical and consultative approach in your work, and be motivated to deliver work outputs that are of a consistent high quality.
How to apply
To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:
Degree or equivalent experience focused on public policy, social work, law or related discipline.
Knowledge of the Australian higher education system and an understanding of student support services.
Knowledge of the principles of Privacy, Procedural Fairness and the University's student policies and procedures.
Knowledge of continual improvement and service transformation
Experience managing, analysing and reporting on data and complex student cases
Ability to build and manage partnerships with key internal and external stakeholders
Experience working with a diverse range of people and providing independent support and advice
Experience working in a culturally and linguistically diverse environment.
Role-specific Enquiries: Melroy Rodrigues via melroy.rodrigues@mq.edu.au
Applications Close: 29th March 2026 at 11:59pm (AEST)
Please note we reserve the right to progress or decline an application as well as close the advertisement prior to the stated closing date.
Why Join Us?
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.
We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the fabulous staff benefits on offer when you work at Macquarie University.
Flexible, hybrid work arrangements
17% Superannuation
Subsidised onsite parking options
Extensive training and professional development programs
Onsite childcare facilities to support working parents
Onsite vacation care during school holidays
Discounted health insurance
Subsidised membership at our Sport & Aquatic Centre
Access to an Employee Assistance Program for free and confidential support
Convenient onsite GP, imaging, and physiotherapy clinics
Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
Applications Close:
12/03/2026 11:59 PM
A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.