Story Land - Dispatcher

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

The Security (and/or Communications) Dispatcher operates a complex communication system for Story Land; responds to emergency and administrative calls and dispatches public safety and public service personnel and equipment. This position is responsible for directing in-park communication calls, in-park radio traffic, and emergency communication coordination.

We are currently looking for a:

 

Story Land - Dispatcher

Roles & Responsibilities:

 

Roles & Responsibilities:

General Communication:

• Operates a radio console and paging system; receives and transmits radio messages; broadcasts pertinent information as required.
• Receives and transmit park transmissions via Two-Way Radios
• Operates a telephone console; receives and relays messages; directs requests for assistance for security, law enforcement, and EMS to the appropriate agency; prioritizes calls for service and dispatches in an appropriate order.
• Maintains a complete log of telephone and radio calls received and transmitted via a computerized dispatching system.
• Inputs data into the computerized dispatching system to produce information for mandated and management reports; enters information into the computer; performs tests of emergency communications equipment.
• Retrieves online data and paper file information from a variety of sources and relays information to the appropriate destination.
• Receives and directs messages, inquiries, and information requests from the public to the appropriate source.
• Performs administrative duties as needed, using a variety of office equipment that includes PC, Windows software, email, faxes, word processing software, copiers, time clocks, paper shredders, and all other software or databases required for reporting or record maintenance.
• Follow standard operating procedures for the park location.
• Communicate to guests via in-park PA announcements.
• All other duties assigned by leadership.

Emergency Services:

• Contact local law enforcement personnel when circumstances warrant.
• Report and dispatch on security incidents and threats
• Oversees and report on security surveillance
• Maintains and review security records; periodically report on trends, anomalies, and concerns
• Maintains accurate and professional communications with emergency responders during emergencies.
• Ability to perform first aid and basic emergency via medical dispatch procedures
• Assists with developing incident reports for emergencies.

Education and Experience:

• High School diploma, GED, or equivalent; Equivalent work experience will also be considered
• 1+ year of previous experience as a dispatcher, highly desired
• Current CPR Certification
• Basic Life Support (BLS)

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with New Hampshire Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to address multiple tasks and priorities in a fast-paced environment
• Ability to effectively and accurately communicate with external first responders and emergency personnel
• Ability to operate a variety of electronic equipment, such as cameras, two-way radios, walkie-talkies, and/or personal computers
• Must possess excellent observation, interviewing, listening, and note-taking skills
• Must have the ability to safeguard confidential park information
• Must be willing to learn and comprehend state and local laws related to civil and criminal procedures
• Must have the ability to always remain alert and vigilant
• Must be proficient in the use of Microsoft Office applications including Excel, Word, SharePoint, and Outlook
• Must possess effective interpersonal skills needed to tactfully deal with other people (both public and employees) and handle tense situations in a calm and professional manner
• Ability to read and comprehend fine print on documents and computerized screens
• Ability to understand and carry out verbal and written instructions
• Must possess strong attention to detail needed for accurate data entry, report writing, and verbal communication

Physical Requirements:

• Ability to remain sedentary for extended periods of time throughout the entirety of the shift
• Frequent sedentary motion, while sitting and utilizing computer, cameras, or communication equipment
• Ability to stand or walk long distances throughout the park, when needed
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to see details of objects that are more than a few feet away

Working Conditions:

• This role will be predominantly based in an office setting with some exposure to all other indoor and outdoor park environments
• Fast-paced environment with constantly shifting priorities and challenges
• Subject to constant repetitive motion
• Subject to frequent interruptions and requests that may require reprioritization of activities

Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Team member benefits:

 

Perks & Benefits:

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Story Land & Living Shores parks on your days off
• Invitations to exclusive company-sponsored host events throughout the season

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today!