Staff Instructional Designer

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Job Description

We are looking for a driven and talented Staff Instructional Designer to join our Global Operations Team. This role supports Illumina’s learning strategy by contributing adult-learning and design expertise to create best-in-class training approaches, balancing the art of instructional and UX design with the science of strategy to deliver innovative and effective student-centered learning experiences. The successful Staff Instructional Designer will pull together the bigger picture for leadership and other stakeholders and develop learning experiences that support critical business needs and strategic imperatives.  

This role involves opportunities to innovate, create, and implement alternative training and delivery methods, e.g., instructor-led, web-based, synchronous/asynchronous distance learning, self-paced and blended learning models for a diverse and global audience. Through regular interactions with team members, business process owners, trainers, and various levels of management across departments, the person filling this role will collaborate with internal customers to design and develop appropriate solutions that fulfill training needs and exceed customer expectations.  

The individual in this role will be engaged in executing independent development tasks, leading training development projects, participating on collaborative team / cross-functional efforts, and providing guidance and direction for other team members.  

Responsibilities: 

• Support the planning, development, and implementation of Global Operations learning programs and ensure learning programs meet organization performance objectives. 
• Interpret learning challenges and recommend best practices in online course design through the production of engaging and accessible learning experiences that are developed with consideration to diversity, equity, and inclusion of all instructors and learners. 
• Support the development and sustainment of the training management program by establishing development processes/workflows, defining and implementing best practices, and monitoring project portfolio and business impact metrics to identify and drive program improvement opportunities. 
• Accountable for tracking training compliance metrics of the India Site. 
• Participates in the definition of area goals and drives teams to deliver on goals 
• Provides oversight of training work and status updates on assigned responsibilities and goals, and escalates issues in a timely fashion 
• Network with senior personnel in other internal training organizations to facilitate global training program and process alignment. 
• Support partnerships with all Global Operations sites and functional areas to enable sharing of best practices and align training strategies and goals.   
• Host discussions / presentations with peers, management, and relevant cross-functional stakeholders to review tasks, provide project updates, and influence decisions at critical team interfaces. 
• Apply best practice in instructional design, adult learning theory, facilitation, and relevant training methodologies to ensure value-added learning & development.  
• Identify and execute on opportunities to improve the learning experience and enhance training quality and effectiveness for employees. 
• Conducts needs analysis to determine and validate training needs. 
• Develop, design, and implement effective training plans and engaging learning experiences to support large-scale and cross-functional training programs. 
• Coordinate with vendors and SMEs to complete outsourced training projects. 
• Research, create, and implement alternative training and delivery methods and incorporate new technologies to enhance learner engagement and training effectiveness. 
• Transform complex technical concepts, procedures, and processes into relatable learning experiences. 
• Develop instructional materials using industry-standard tools including Articulate Storyline 360, Adobe Creative Suite and Vyond. 
• Strategically apply Kirkpatrick methodology to measure the training effectiveness and ROI for projects. 
• Manage multiple projects with different timelines and levels of complexity. 

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities. 

Requirements: 

• At least 8 years of experience in training and development instructional design initiatives. 
• Willingness to work in shifts to support the US region (No night shift required) 
• A strong, motivated leader that encourages and facilitates a collaborative team environment within a diverse and geographically dispersed organization 
• A proven project manager that leverages professional concepts and company objectives to resolve complex issues in creative and effective ways 
• Creative mindset to develop world-class learning solutions  
• Exceptional oral / written communication skills and presentation skills that are clear, precise and fact driven for interactions with upper management 
• Robust analytical, interpersonal, and organizational skills  
• Demonstrated ability in exercising independent judgment regarding methods, techniques and evaluation criteria for obtaining results and identifying / executing solutions 
• Consistent engagement in learning new technologies that enhance learning effectiveness 
• Strong customer service orientation and experience 
• Experience with Learning Management System(s).
• Advanced experience with Articulate Storyline  
• Experience with the creation of voice-over scripts, audio recording and editing. 
• Video recording and video editing experience with industry standard tools. 
• Advanced skills in PowerPoint, Microsoft Word, Excel, and Outlook 
• Able to manage multiple tasks in a fast-paced environment 
• Willingness to contribute as both - a strong individual player and a strong technical mentor for peers in the team for instructional design process and best practices.

Demonstrate strong accountability in consistent and effective implementation of Illumina’s instructional design process and principles. 

Required Educational Background: 

• Bachelor’s or Master’s degree in a training/education related field or equivalent related work experience and technical background. 

Preferred Experiential Background 

• Formal project management training/experience  
• Experience working in the medical device or other regulated industry  
• Experience working with technical processes and in manufacturing areas 

Position Summary:

This individual is responsible for a blend of activities that include both training administration and instructional design. Through regular interactions with team members, business process owners, trainers, and various levels of management across departments, the person collaborates with internal customers to understand their needs and expectations to be able to design and develop an appropriate solution to fulfill the needs and exceed our customer expectations. This role includes innovating, creating, and implementing alternative training and delivery methods, e.g., Instructor-led, web-based, synchronous/asynchronous distance learning, self-paced and blended learning models, while collaborating cross-functionally, with other training departments across the business and different parts of the world to reach this objective. This position also supports the evolution and improvement of our global training programs and procedures.

Changes to individual responsibilities may occur due to business needs and other related duties may be assigned.

Scope of Responsibilities:

• Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
• Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
• Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
• Enhances internal and external working relationships and networks with key contacts outside area of expertise.
• Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
• May train and mentor junior level staff.
• Work is reviewed upon completion and is consistent with departmental objectives.
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Plays the role of a strong and effective peer and internal reviewer of instructional design projects for the team, locally and globally.

Experience/Education:

• Typically requires a minimum of 8 years of experience  with a minimum of 5 years of relevant Instructional Design experience.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.