Sr. Systems Engineer, Digital Marketing

Job Title

Position Overview

The Sr. Systems Engineer delivers platform expertise, supports incident response, and contributes to system architecture to advance Shaw Industries’ digital marketing initiatives. This role is responsible for designing and optimizing enterprise systems to meet performance, security, and scalability requirements, while supporting technical strategy, cross-team collaboration, and continuous innovation. This position will work remotely.

Depending on candidate experience and qualifications, this position may be filled as a Sr. Systems Engineer or Lead Systems Engineer.

Responsibilities:

• Own web/integration architecture (UX design system, APIs, data pipelines) with focus on reliability and testability.

• Oversee platform standards, system performance, cost management, and vendor relationships.

• Coordinate security and access needs with IT Security/Network teams.

• Own technical enablement for Azure, databases, and platform tooling.

• Acts as primary communicator for incident response and continuity plans on web platforms, ensuring teams are informed and responsibilities are clear during events and recovery efforts. Provide hands-on coordination and execution of resolution tasks.

• Develops, documents, and proactively communicates network and security maintenance activities, such as firewall changes, and implementing technical changes to minimize impact on connectivity.

• Serves as the main point of contact for privileged access management, both facilitating cross-functional conversations to ensure compliance and taking direct action to configure, audit, and remediate access controls as needed.

• Drives architectural reviews by organizing collaborative sessions, sharing findings, and soliciting feedback, while also directly designing, reviewing, and updating architecture for digital platforms and integrations.

• Coordinates integration patterns across digital services, clearly communicating technical requirements and timelines. Executes and validates testing for breaking changes to maintain seamless digital experiences.

• Champions resilience by clearly communicating release readiness status and risks and directly conducting hands-on change validation to prevent service disruptions.

• Oversees real-time and near-real-time data flows for inventory and APIs, and directly managing technical troubleshooting, monitoring, and optimization efforts.

• Facilitates technical enablement sessions by guiding interactive presentations and supporting hands-on exercises, ensuring team members gain practical skills and confidence in new tools and technologies.

• Maintains the team’s operating rhythm by actively sharing progress updates, listening and responding to concerns, and directly following up on action items to drive accountability and results.

• Actively mentor, coach, and support the professional growth of junior engineers and team members. Foster a collaborative learning environment by providing guidance, sharing best practices, and encouraging continuous skill development.

• Supports the hiring and interviewing process for engineering candidates by clearly communicating role expectations, contributing on interview panels, and participating directly in evaluation and selection decisions.

Requirements & Qualifications:

• 5+ years proven experience acting as a Sr. Systems Engineer or lead technical systems engineer to support digital projects.

• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience; advanced degrees or relevant certifications are a plus.

• Proven experience working with Azure, API design, and enterprise-level web architecture.

• Strong proficiency in the Microsoft Development stack.

• Experience working in Agile/Scrum environments.

• Extensive background in release engineering, Site Reliability Engineering (SRE) practices, and incident management specifically for customer-facing websites.

• Hands-on experience with content management systems such as Kentico or Adobe.

• Familiarity with marketing automation and search platforms such as Salesforce Marketing Cloud, Algolia, or similar enterprise solutions.

• Demonstrated experience mentoring, coaching, and developing engineering talent

• Excellent verbal and written communication skills; able to collaborate across technical and business teams

• Strong problem-solving, organizational, and time-management skills; results-oriented and adaptable to change.

Competencies:

• Demonstrate good judgment

• Coach and support

• Adapt and change

• Learn continuously

• Building trusting relationships

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