Sr. Manager, Employee Technology Services

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As a member of CIBC’s Employee Technology Services team, your responsibilities will include leading tier 1 technology support and service management teams, oversee teams delivering end-user technology support for Capital Markets, Risk Management, and Treasury businesses. You will ensure technology performance, guarantee high availability, stability, and performance for front-office and middle-office technology. You’ll drive continuous improvement, promote operational resilience and foster strong partnerships with business, technology, and vendor stakeholders.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How You’ll Succeed

• Subject Matter Expertise - Build effective working relationships with clients, vendors, and peers. Deliver efficient, real-time help desk support for diverse desktop technology users.
• Service Delivery & Staff Management - Manage workforce scheduling, forecasting, and staff development to enhance service efficiency and quality. Negotiate and manage service levels with clients and internal partners. Oversee technical incident resolution.
• Process & Policy Implementation - Design and implement processes and systems to support service delivery. Maintain policies and procedures for problem reporting and resolution. Analyze opportunities for continuous improvement.
• Job Complexities & Leadership - Analyze client feedback and interpret senior management communications, Assess the impact of technology initiatives, Manage support for new business units, Supervise 20–30 employees and Potentially manage a budget of $1–$3 million.
• Leading and Mentoring - Support end-to-end project implementation, Guide a diverse team of technology and project professionals, Maintain a collaborative environment and support team members in resolving organizational, operational, and process issues.

Who You Are

• You can demonstrate experience in supporting global trading environments as well as regulated financial institutions. Its an asset if you have ITIL Certification.
• You're Client-Focused. You put clients first, engage with purpose, deliver the right solutions, and go the extra mile.
• You're Data-Driven. You investigate complex issues, make sense of information, and communicate details effectively.
• You're Collaborative. You value teamwork and inclusivity, driven by collective success.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Systems Analysis, End User Support, Information Security