We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
Reporting to the COO for Capital Markets, the Senior Director, Strategic Operations & Business Productivity serves as the business owner of all end-to-end processes impacting Capital Markets clients. This role is responsible for providing a holistic, cross-business view of client-related processes, unifying individual process ownership across the Capital Markets lines of business. The Senior Director will oversee, optimize, and continuously improve client processes to enhance efficiency, cost-effectiveness, and client experience. By acting as the central steward for client process excellence, this leader will drive strategic initiatives that elevate the Capital Markets platform and enable business growth. The ideal candidate combines deep operational expertise, strong analytical skills, and a proven track record in leading enterprise-wide transformation.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How You’ll Succeed
Process Optimization - Serve as the business owner for end-to-end processes impacting Capital Markets clients, integrating and harmonizing process ownership across multiple lines of business. Provide a unified perspective on Capital Markets client processes, identifying interdependencies, gaps, and opportunities for improvement across functional areas. Lead efforts to streamline and optimize client processes, driving efficiency and cost reduction while enhancing the overall client experience.
Strategy - Develop and implement an integrated five-year financial, client, and workforce roadmap that maximizes value, preserves regulatory and execution feasibility, and aligns with enterprise objectives. Design, deliver, and measure operational processes, ensuring ongoing benchmarking, alignment with key controls, bank policies, procedures, and regulations.
Leadership - Lead, identify and implement change opportunities by analyzing the effectiveness of client-related practices and procedures, proposing and executing improvements. Oversee resource planning, scheduling, and workforce management to ensure optimal staffing and skill alignment for process optimization programs. Foster a culture of continuous improvement, innovation, and client-centricity throughout Capital Markets. Lead and monitor project delivery adherence to best-practice methodologies, process engineering, and business analysis tools; coach and escalate issues as appropriate.
Relationship Building - Develop, manage and partner with the Business Architecture and process engineering teams to standardized frameworks, tools, and measurement systems for process improvement, including monthly management reporting, KPI, and scorecard tracking. Collaborate with senior leadership and stakeholders across Finance, HR, Technology, and other areas to ensure seamless execution and integration of client processes.
Who You Are
You can demonstrate a minimum 15+ years related experience.
You possess strong working knowledge of Global Capital Markets processes and products.
You can demonstrate a high level of interest and passion for process efficiency and strategic operations along with unquestioned professionalism, ethics and reputation. Approach to the workplace that is based on open communication and a team atmosphere.
You have the ability to research and monitor large volumes of information from various sources, gather data and perform analyses on an ongoing basis.
You possess strong oral and written communication skills. Must be able to effectively communicate complicated concepts and financial data to senior management.
You have strong interpersonal skills to work alongside multiple businesses, including senior management, on a day-to-day basis.
You can demonstrate excellent organizational and time management skills to deal with multiple and sometimes conflicting demands and time constraints. Excellent adaptability and flexibility to deal with a rapidly changing environment.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-161 Bay St., 5thEmployment Type
RegularWeekly Hours
37.5Skills
Business Effectiveness, Business Processes, Critical Thinking, Customer Experience (CX), Customer Service, Leadership, Long Term Planning, Project Management, Relationship Management, Strategic Objectives