Sr. Consultant, Infrastructure Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

As a Senior Consultant, Mainframe Integration Support and Service, you will be responsible for providing technical direction and subject matter expertise to ensure stable, reliable environments for complex sharing initiatives in compliance with established controls, standards, policies, and procedures. You will collaborate with and advise senior management, utilizing your solid understanding of business dynamics to analyze and protect environment integrity and mitigate risks, present alternative solutions, and recommend solutions using available resources for complex initiatives with key dependencies. You will provide technical leadership, interpret complex information, and coordinate client, provider, and vendor relationships to meet and manage service expectations, aligned to best practices. In addition, you will help to develop the team to maximize individual contributions and professional growth, while functioning effectively with your colleagues. You will be expected to provide backup support to the Platform Service Owner for asset management, and other compliance and regulatory requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed  

• Technical Expertise – Leverage your solid technology expertise to review and analyze current messaging software and requirements to determine the most effective solution to include in designs; optimize software configuration in a multi-system z/OS mainframe environment and help to ensure messaging software is technically efficient and secure with non-mainframe platform dependencies. The messaging protocols will include MQ, IBM Sterling Connect Direct (NDM), IMS Connect, zOS Connect, Secure FTP, Digital Certificate and other related protocols.

• Effective Communication – Work to accomplish organizational goals that are consistent in supporting both IT and Business objectives, communicate effectively and patiently across technology teams to influence teams to adopt solutions to keep critical systems secure and operationally resilient. You will provide and document problem analysis, resolution, and prevention, designing procedures and best practice techniques, using IBM and ISV online tools for opening and managing problem report tracking and resolution. You will actively participate in periodic disaster recovery exercises, maintaining disaster recovery readiness of systems, and monitoring status of systems to proactively prevent issues from occurring.

• Relationship Management – Collaborate with internal business partners in Application Development, Infrastructure, IT Operations, and IT Production Support to accomplish organizational goals that are consistent in supporting both IT and Business objectives. You will work directly with Hardware and Software vendors on solutions, build your network, and deepen existing relationships. You will leverage your verbal, written, and presentation communication skills to build strong partnerships, while influencing participants to mutually beneficial outcomes.

 

Who You Are 

• You can demonstrate a minimum of 15+ years experience in Mainframe technology operations, system programming, or application development. You have experience and familiarity with mainframe system messaging protocols such as MQ,  IBM Sterling Connect Direct (NDM), IMS Connect, zOS Connect, Secure FTP, Digital Certificate and other related protocols. You have strong organizational and communication skills and can present complex data flows in multiple effective and meaningful formats. You can summarize complex system and application interdependencies and elicit action from teams to mitigate risk of service disruptions due to changing security requirements.

• You’re a professional. You have current accreditation or related relevant experience and good standing in IBM Badge/Advanced Certification in Mainframe; Incident, change and problem handling; Participation/contribution to technical projects; and in-depth knowledge and understanding of z/OS and related product software z/OS is preferred.

• You have ability to manage multiple priorities. Ability to manage multiple concurrent objectives, projects, groups or activities. Effective judgment in prioritizing and time allocation. 

• You have decision making and critical thinking skill. You have knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making. 

• Values matter to you - You bring your real self to work and you live our values – trust, teamwork and accountability. 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Client Service, Communication, IBM Software, IBM WebSphere MQ, Infrastructure Management (IM), Interpersonal Leadership, IT Leadership, Leadership Communication, Mainframe Integration, Mainframe Operations, Mainframe Security, Mainframe Support, Mainframe Technologies, Mitigated Risks, Technical Leadership