Sr. Collections Manager

The Collections Manager oversees FleetPride’s accounts receivable collections operations within AR Shared Services. This role leads and develops the collections team to ensure effective execution of FleetPride’s accounts receivable strategies. With an emphasis on timely recovery of outstanding balances in accordance with company policy and customer agreements. The Collections Manager collaborates with Sales, Operations, and Credit to minimize bad debt and optimize working capital

DUTIES & RESPONSIBILITIES

• Oversee daily operations of the Collections team, including workload distribution, performance management, and offshore resource coordination.
• Develop and execute effective collection strategies to improve DSO, CEI, and delinquency performance.
• Monitor and reports on AR performance metrics including days sales outstanding, collection effectiveness index, and aging trends.
• Partner with the Credit Manager to review customer credit exposure, manage credit holds, and recommend bad debt write-offs.
• Own the dispute resolution escalation process, collaborating with Strategic Accounts, Sales, Operations, and Legal to resolve customer issues impacting payment.
• Support M&A transitions by aligning new portfolios into FleetPride’s AR systems and collection processes.
• Provide coaching, training, and performance feedback to Collections Coordinators and offshore team members.
• Maintain documentation, correspondence, and collection records in accordance with audit and retention policies.
• Collaborate closely with the Credit and Customer Maintenance teams to ensure accurate billing and customer data integrity.
• Establish and maintain a root-cause dispute log and track recurring issues impacting collections.
• Drives process improvement initiatives to optimize collection performance, streamline dispute handling, and enhance AR data quality.
• Ensure consistency of documentation, correspondence templates and collection workflows.
• Ensures adherence to internal control standards, audit compliance, and legal collection practices in all AR recovery activities.
• Partners with Credit and Customer Maintenance leadership to ensure alignment of credit policy, AR collections and customer data accuracy.
• Performs other Accounts Receivable duties assigned by management.

EDUCATION & TRAINING

• Bachelor’s degree in accounting, Finance, or related field (or equivalent work experience)

KNOWLEDGE & EXPERIENCE

• 12+ years of progressive experience in Accounts Receivable, collections, or credit management.
• 5+ years of leadership experience in a multi-location or shared services environment.
• Strong understanding of AR processes, collections workflows, and dispute management practices.
• Experience with ERP systems (SAP, Oracle, AS400) and cloud-based AR automation tools (e.g., BillTrust, Esker).
• Proficiency in financial reporting and analysis, including AR aging, CEI, and DSO metrics.
• Experience coordinating with offshore service teams and driving performance to SLA standards.
• Demonstrated success leading process improvement initiatives in AR or credit operations.
• Excellent interpersonal, negotiation, and communication skills for engaging internal and external stakeholders.
• Advanced Excel skills; Power BI or other reporting tool experience a plus.

SKILLS & ABILITIES

• Leadership: Ability to coach, motivate, and guide a high-performing collections team.
• Analysis: Proficient in interpreting AR data and trends to drive actionable outcomes.
• Negotiation: Skilled in influencing customer payment arrangements while maintaining relationships.
• Judgment & Decision-Making: Balances financial impact, risk, and customer relationships when making decisions.
• Compliance & Control: Ensures adherence to internal policies, SOX controls, and regulatory standards.
• Communication: Effectively conveys expectations, results, and escalations across all levels of the organization.
• Time Management: Prioritizes tasks and manages competing deadlines for self and team.
• Critical Thinking: Evaluates complex situations, identifies root causes, and develops practical solutions.

​WORK ENVIRONMENT

The primary environment is an office setting with standard lighting, temperatures, and equipment. Occasional interaction with warehouse locations may be required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Occasional lifting of up to 25 pounds (files or computer printouts) may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.