At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Senior Client Service Executive SEA and India, you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.
About the job
Senior Client Service Executive SEA and India is responsible for supporting the management of business operations across channels and the whole organization across teams, day-to-day backend operations, solving operational issues, system and data management, internal coordination, and administrative tasks to ensure efficient service delivery across channels in SEA and India.
Your responsibilities include, but are not limited to:
1st point of contact for all administrative queries for all TH sales channels (SR and IR)
Manage orders (input in SAP, backorders, invoicing, credit/debit notes)
Coordinate with logistics partner for shipment arrangement (weekly shipment/recall/return)
Key user of order and sales operational systems e.g. SAP, SRP, EPOS and provide training to SR & IR
Solve day-to-day operational issues and queries relating to sales operational systems
Setup promotional/sale discounts in SAP and Relate systems
Process short-shipped shipment claims for VG TH
Prepare TH sales report and being 2nd level support for INSEAM backorder reporting
Handle SEA and India Corporate Gift customers, order processing and shipment arrangement
Key user of SG Airport POS backend system
Support India repair fee invoicing
Responsible for customer/POP master data completeness and correctness
All tasks or assignments when required e.g. leading cluster project etc.
About you
We are looking for a unique and amazing talent, who brings along the following:
Bachelor’s Degree in any Business Studies or equivalent.
Minimum 5 years of experience in business support, operations coordination, or backend service, preferably in retail or luxury industry.
Excellent verbal and written communication in English; local language proficiency (e.g. Thai, Mandarin) is a plus.
Ability to build trust and long-term partnerships with diverse clients.
Skilled in handling escalations, negotiation solutions and managing expectations.
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.
Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.
Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.