Sr. Account Executive

Your role

As a Sr. Account Executive, Mid-Market & Enterprise, you will own the full sales cycle across both Mid-Market and Enterprise segments—from prospecting through close—working cross-functionally with Marketing, Partner Managers, Sales Leadership, Sales Engineers, Account Management, Legal, and Finance to convert complex prospects into active Dialpad customers. In this role, you will help organizations of varying scale solve sophisticated communications challenges that impact distributed teams across regions and functions.

This position is responsible for acquiring new customers as well as managing & developing a mixed portfolio of Mid-Market and Enterprise accounts across Southern Europe, in particular France, requiring strong regional market knowledge and fluency or professional proficiency in French (additional European languages are a plus). You will engage senior stakeholders, navigate both moderately complex and highly complex buying cycles, and tailor solutions to the unique needs of growing, multinational, and regionally distributed organizations.

As a Sr. Account Executive, Mid-Market & Enterprise, you will deliver tangible customer value by redefining what’s possible through the implementation of Dialpad Talk, Contact Center, and Sell. You will balance new customer acquisition with expansion and broader market development, helping to build awareness and momentum for Dialpad across both segments in the region.

Dialpad’s Sales team plays a critical role in achieving the company’s broader business objectives. You will collaborate closely with SDRs, Channel Partners, Sales Engineers, Sales Leadership, and fellow Account Executives to continuously improve the efficiency, effectiveness, and scalability of the sales process across Mid-Market and Enterprise motions.

This role reports directly to the Area Vice President, EMEA Sales.

What You’ll Do 

• Develop and execute strategic, multi-threaded outbound campaigns to source enterprise opportunities across Southern EMEA region, utilising a combination of calling, email, and text-based outreach to secure senior-level discovery meetings.
• Prospect into target enterprise and multinational accounts within Southern EMEA, mapping complex organizational structures to identify economic buyers, technical decision-makers, and internal champions.
• Convert qualified leads into high-value enterprise opportunities and build a robust pipeline aligned with regional revenue targets, ensuring consistent achievement of quarterly and annual quotas.
• Own the end-to-end enterprise sales cycle across the Southern EMEA, including:
• Leading executive-level discovery sessions to understand strategic priorities, regional requirements, and global deployment needs.
• Partnering closely with Sales Engineering to design, prepare, and deliver tailored product demonstrations for complex enterprise environments.
• Leading technical and security validation sessions to ensure product viability, compliance with customer InfoSec, data privacy, and regional regulatory requirements (e.g., GDPR).
• Creating and maintaining strategic account plans to identify whitespace, expansion opportunities, and multi-country rollouts across global and Southern EMEA-based enterprise customers.
• Managing complex contracting and negotiation processes from initial commercial discussions through full contract execution, coordinating with internal finance, legal, and procurement teams as well as customer stakeholders across multiple geographies.
• Engage in weekly 1:1s with your manager focused on deal strategy, forecast accuracy, pipeline health, and long-term career development.
• Maintain a high-quality 3x pipeline reflective of enterprise deal size and complexity, and consistently meet or exceed quarterly and annual revenue targets across the Southern EMEA region.

Skills You’ll Bring  

• 5+ years of Enterprise sales experience in a fast-paced, dynamic, and evolving environment.
• Relevant, transferable experience within the telecommunications, contact center, or unified communications industries.
• Proven success managing and closing complex, strategic deal cycles involving multiple business units and diverse stakeholder groups.
• Preferred experience in SaaS sales, particularly within UCaaS and/or CCaaS solutions.
• Fluency or professional proficiency in French required.