We are BLG: Canada’s Law Firm. Our culture is one of vigilance and curiosity, Firm-wide collaboration, unfailing mutual respect and dedication. We pride ourselves on having standout talent and delivering an exceptional client experience.
We are a future-minded Firm delivering high-value advice and known for our unwavering commitment to innovation, diversity and inclusion, community involvement and talent development. Learn more about us at www.blg.com.
The key responsibilities of the role are:
Supporting the Business
Corresponds with stakeholders in maintaining quality client and matter data in Progress
Provides training and support to new users accessing Progress or to existing users as needed
Responds to firm member's requests for client term documents such as engagement letters and client guidelines
Reminds the lawyers and other stakeholders of upcoming client rate/fee agreement expiry dates and other financial deadlines
Collaborates with various departments including the IP practice group, various business service teams, managers and programmers
Generate term data or term document reports as requested
Work with other team leads and staff as well as end-users to support and evolve BLG systems
Undertake other special projects and duties as assigned
Client and Financial Data Management
Opens new client screens in our IP Practice Management System and manages the client intake process
Updates database with client changes
Maintains IP client instructions including self-directed research to ensure the accuracy of information
Assists with financial updates, queries and supports in the resolution of invoicing issues
Manages e-billing client system set-ups and the resolution of billing rejections
Manages set-up and maintenance of client discounts and special rates
Maintains time and charge codes required for billing and alternate fee arrangements
Produces advanced client, matter, financial and system reports
Systems Management, Enhancements & Process Improvements
Updates and maintains the IP Practice Management System
Responsible for ensuring accuracy; completeness and integrity of the information
Provides end user support for our IP Practice Management System and escalates issues to programmers and IT as needed
Often acting as early adopters or testers for new software technologies and upgrades
Undertake other special projects and duties as assigned
Prepares and maintains technical, operational and procedural documentation
The expected salary range for this position is $60,000 - $70,000, depending on level of experience, region/location, and other factors.
BLG is committed to building a diverse workplace reflective of the communities we serve and to fostering an inclusive culture where Firm members feel valued, respected and inspired to thrive as their authentic selves. We value diversity of thought and the unique skills, perspectives and experience each individual brings to BLG. We welcome applications from all qualified candidates and encourage applicants from members of groups that have been historically underrepresented, including but not limited to First Nations, Métis and Inuit Peoples, racialized individuals, persons with disabilities, people who identify as women and/or LGBTQ2S+.
We also strive to provide an accessible candidate experience. Please let us know if you need any accommodations during the recruitment process.