Solution Experience Lead

Solution Experience Lead

Description -

About the Role

The Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program in Ciudad de Mexico CWC. The role, based onsite in CDMX, offers a unique opportunity to join the Customer Experience team and have full exposure to exciting technologies and innovative businesses at HP Inc.

This is a highly visible role, representing one of the world’s leading IT Companies to its most valuable customers and partners through a robust and diverse executive briefing program. The successful candidate will be an energetic and confident self-starter who is detail oriented, with excellent communication, presentation, and people skills. This role will work closely with sales, product/solution teams, marketing, and executive teams across the company, including the C-suite, to provide exemplary support and organization around critical senior-level sales meetings. Between customer events, this role will also monitor the CWC’s KPIs, execute retention programs, and contribute to complex projects.

An ideal candidate will hold mastery and recognized authority on relevant subject matter related to HP’s technical portfolio, including Personal Systems, Print, Hybrid Working and Video Conferencing, Gaming, Solutions and Services, or has demonstrated ability to master similar topics.

Major Responsibilities

• Lead discovery and agenda planning: Act as the technical advisor for visit/briefing agendas with Sales/TCs, ensuring every step aligns with customer priorities and our solution capabilities.
• Prepare with purpose: Join pre‑brief calls to gather customer insights / pain points.
• Translate needs into solutions: Translate ITDMs requirements into tailored technical solutions and demo paths that make value tangible.
• Guide briefing execution: Partner with CWC peers on implementing products, demos and tailored experiences that reflect customer priorities and the agreed success outcomes.
• Lead technical tours: Host product deep dives and lead immersive technical tours during customer visits at the Barcelona CWC.
• Tackle hot topics: Address advanced technical topics and customer challenges, co-partner with other specialized technical SMEs to support different solution architectures. 
• Reflect Vertical trends: Ensure technical content mirrors current industry dynamics and vertical/customer‑specific requirements to drive relevance and trust.
• Stay current: Keep content and messaging accurate by staying updated on new products and technologies for confident, credible presentations.
• Own technical aspects: Maintain operational readiness of the physical meeting/demo spaces, physical and virtual demo products, and virtual collaboration platforms.

Qualifications

• Proven expertise in consultative selling, with the ability to uncover client needs and deliver tailored solutions
• Excellent verbal and written communication skills.
• Exceptional presentation skills
• Experience and fluency in technical subject matter, with ability to demonstrate and discuss solutions with customers who have varying level of technical understanding
• Strong organizational, planning, and project management skills, including ability to flex to changing needs, balance multiple projects, and work amongst stakeholders toward tight deadlines.
• Bachelor's degree in technical field (degrees in Computer, Telecoms, Electronics, or similar engineering majors are preferred).

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"