Snr P&D Business Partner

The Senior Performance & Development (P&D) Business Partner is a strategic role supporting senior and operational stakeholders to identify, design, and deliver learning interventions and performance development solutions. Responsible for driving transformation, talent development, and performance management across Capita South Africa, this role partners with business leaders to enable growth, compliance, and innovation.

Job title:

Snr P&D Business Partner

Job Description:

Key Responsibilities

Strategic Leadership & Transformation

• Lead transformation initiatives in performance and development, aligning with Capita’s Group P&D strategy.
• Drive business projects and outcomes through insight and expertise in P&D.
• Champion diversity, equity, and inclusion (ED&I) in all development practices.
• Represent P&D in executive forums and drive change management initiatives.
• Build strong relationships with internal and external stakeholders, including government, non-government, and educational institutions.

Performance & Development Operations

• Design and deliver the Career Pathway Framework and competency models.
• Facilitate progression and succession planning, supporting talent pool creation and scalable solutions.
• Lead performance development processes, including calibration and system improvements.
• Train and coach managers, executive leadership, and employees in performance development and progression.

Compliance & Governance

• Ensure compliance with South Africa’s Skills Development Act, Skills Development Levies Act, and BBBEE legislation.
• Develop and submit Workplace Skills Plan (WSP) and Annual Training Report (ATR) to the Department of Labour.
• Establish and maintain Capita’s Skills Development Committee.

Stakeholder Management

• Build professional relationships with key stakeholders and actively contribute to strategic business decisions.
• Secure skills development funding from SETA, QCTO, DTIC, and other government programmes.

Data & Reporting

• Proactively report on performance, utilization, and engagement with global programs.
• Input into reporting for Enterprise Risk Committee regarding P&D risks and mandatory training.

Key Deliverables

Transformation: Implementation of innovative P&D solutions; measurable improvements in employee development, engagement, and business outcomes; successful change management and stakeholder buy-in.

Talent Development: Design and execution of career pathways, succession planning, and talent pool creation.

Compliance: Full compliance with Skills Development and BBBEE legislation; accurate and timely reporting.

Stakeholder Impact: Strong relationships with internal and external partners; achievement of strategic business goals.

Data & Reporting: Accurate tracking and reporting of KPIs: development metrics, engagement, compliance, and risk.

Professional Know-how

Academic Qualifications

• Matric (essential)
• Degree in Industrial Psychology, Development, Learning, BCom, or BSc (preferred)

Experience

• Minimum 5 years’ experience in Performance & Development
• Experience in managing large-scale learning initiatives and transformation projects

Knowledge, Skills & Abilities

• Expertise in learning delivery, design, and development
• Strong project management, leadership, and change management skills
• Deep understanding of compliance, diversity, and inclusion
• Excellent communication and stakeholder engagement skills
• Experience in budgetary management and securing development funding.

Working Relationships

Internal/External

Business lines, functions, senior leadership, HR

Government, non-government, and educational institutions

Working Model

Primarily office-based, with some domestic and international travel required.

About us:

Capita is an award-winning contact centre service company with fully hosted global delivery centres trusted by global leading brands to transform their Customer Experience.

We’re here to help get you to your future — whether it’s to gain worldclass customer service experience or grow with our variety of skills and experiences, we are here for you! If you have the ambition to go far and the imagination to see beyond the ordinary, there’s no better place to be.

Our services span multiple sectors, locations and businesses from retail industry, healthcare, government education to employment, working together to create better outcomes for all.

Our Mutual Park Offices boasts a 6-star green rating aligning with our carbon neutral strategy and offers our team improved facilities, amenities and multi-faceted transport options. The on-site benefits include a gym, a doctor and clinic, a creche, multiple restaurants and food stores, a pharmacy, a hairdresser and a spa.

What’s in it for you?

• Competitive Basic salary

• Medical Aid

• Provident fund, Group life, funeral and disability benefit

• Annual Performance Incentive: We offer an annual performance incentive based on target %, rewarding our employees for their hard work and dedication.

• Global Colleague Networks: We provide opportunities for participation in global colleague networks, fostering a sense of community and collaboration.

• Community Engagement: We offer 8 hours for opportunities to give back to the community through our socio-economic development programmes.

• Annual Leave: We provide annual leave days more than statutory requirements, ensuring our employees have ample time to rest and rejuvenate.

• International Exposure: We provide opportunities for international exposure, broadening our employees’ horizons and experiences.

• Development and Growth: We offer numerous opportunities for development and growth, helping our employees to reach their full potential.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

• Your application will be reviewed.

• If your application is successful, you will be invited to an interview with a member of the recruitment team.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. 

Attach your most recent CV indicative of the criteria as advertised. 

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent