Awardco

SMB Implementation Consultant

Lindon, Utah Full Time

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

We're looking for an ambitious, detail-oriented self-starter to join our Client Success team as a SMB Implementation Specialist. Once a sale is complete, our Implementation Specialists ensure the Awardco product is properly set up and configured to meet client needs. This role requires excellent communication and project management skills in order to build and maintain strong relationships with all of Awardco’s clients.

What you will accomplish: 

  • Independently prioritize and manage time, tasks, and resources to facilitate multiple implementation projects simultaneously
Ensure customer success and satisfaction by guiding clients through implementation, configuring Awardco’s product to align with their unique business objectives and maximize engagement
  • Maintain high levels of communication with clients throughout project timeline
  • Ensure that each task is done correctly and efficiently while meeting all project deadlines
  • Maintain client and project records within our project management tools (i.e. Monday.com, Salesforce), ensuring data accuracy and cross-functional visibility
  • Become an expert in the Awardco platform through product configuration while proactively staying up to date on product releases
  • Work efficiently with other departments across the company  

What you will bring: 

  • Immense attention to detail as you manage multiple different projects
  • Excellent oral and written communication skills
  • Collaborative mindset and proven ability to thrive in a team-oriented environment, positively contributing to our culture
  • 4-year Bachelor's Degree required
  • Experience in a client facing role required 
  • Experience with product configuration in a SaaS/tech industry preferred
  • Project management experience preferred
  • Proven track record of success in previous roles
  • Proficiency with standard business software and tools including Microsoft Office Suite and Google Workspace
  • Familiarity with project management software (like Monday.com) and Salesforce is a plus 

Why Awardco:

Awardco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Disclaimer: Please be aware that all official communication regarding your application will only come from an email address ending in @awardco.com. If you receive any communication from a different domain, it may be fraudulent, and we encourage you to report it.