Servicing Oversight Senior Risk Assessor

About the Business

Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.
Quilter oversees £134.8 billion in customer investments (as of September 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

The Servicing Oversight Team, established in 2024, is responsible for overseeing the provision of ongoing servicing across Quilter Financial Planning. 

The team delivers two core functions: Continuous Monitoring and Regular Monitoring.

This role provides an excellent opportunity to strengthen and develop leadership capability by supporting the Servicing Oversight Team Manager with the day to day management of the team. It is ideally suited to an individual looking to take the next step in their leadership journey within an established, supportive environment.

As a Senior Assessor, you will combine technical processing expertise with critical leadership support to ensure the team operates effectively and meets its key objectives. You will play an important role in demonstrating good customer outcomes by ensuring ongoing service is delivered in accordance with regulatory requirements and internal policy expectations.

You will lead by example, supporting colleagues in both continuous and regular monitoring, and ensuring all cases are handled within agreed timeframes and with a consistently high standard of record keeping. Throughout, you will uphold Quilter’s standards and role model professional behaviours.

Working within the wider Supervision & Oversight function, you will be provided with appropriate training and support to develop a strong understanding of the team’s purpose, processes, and the application of Quilter Policies, Standards, and Guidelines.
 

The Servicing Oversight Team supports Quilter Financial Planning by providing oversight of adviser and firm activity relating to the delivery of Ongoing Service. As a Senior within the team, you are expected to demonstrate professionalism, lead by example, and undertake key leadership responsibilities that contribute to the effective running of the team.

Key Responsibilities

• Lead by example to ensure good customer outcomes across all servicing activity.
• Complete key process and control tasks, including work allocation, productivity monitoring and data management.
• Support the delivery of ActiveOps, including attendance at meetings to review plans and variances.
• Provide day‑to‑day support and guidance to assessors.
• Promote strong risk management by escalating issues appropriately.
• Deputise for the Team Manager and provide cover for key managerial control responsibilities.
• Take ownership of key process areas, including systems such as Dynamics, Xplan, I/O, 360 and SharePoint.
• Support delivery of service level agreements while maintaining high quality standards.
• Produce operational reporting to support the Team Manager, including contributing to leadership MI.
• Support staff training, organisation of work, and feedback relating to processes and controls.
• Act as a change champion, identifying and driving improvements to processes and service.
• Demonstrate strong risk awareness and sound decision making.
• Support management of team holidays and sickness in line with policy.
• Ensure team risks are identified, recorded, and mitigated appropriately.
• Build effective relationships with business stakeholders and contribute to project activity that drives improvements.

Consumer Duty

Although this is not a customer‑facing role, your responsibilities directly contribute to the delivery of positive customer outcomes. You will provide assurance that ongoing servicing is completed in line with expectations, regulatory requirements, and internal policy. You will support administration colleagues to ensure high‑quality, compliant work is completed consistently.

About You

• Experience of supporting and coaching others to achieve high‑quality outcomes.
• Self‑motivated and confident in driving improvements and supporting change.
• Strong ability to identify risks and escalate appropriately.
• Effective reporting and task‑management skills.
• Ability to take ownership of issues and see them through to resolution.
• Strong problem‑solving ability and a solutions‑focused mindset.
• In‑depth knowledge of products, advice, compliance, and risk.
• Good understanding of large advice Networks and Nationals.
• Excellent verbal and written communication skills.
• Proficiency in Excel and Word (essential).
• Experience using Power BI, Dynamics, Xplan, IO and 360 (desirable).
• Level 4 Diploma in Regulated Financial Planning (or equivalent)  (mandatory)

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Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.

Life Assurance: 4x your salary.

Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.

Healthcare Cash Plan: Jersey employees only

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.