Services Product Manager

Services Product Manager

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:

We are seeking a dynamic and results-driven Services Product Manager to lead the development, management, and optimization of our services offerings. The Services Product Manager will play a critical role in shaping the strategy, execution, and delivery of services that enhance customer value and drive business growth. This role requires a strategic thinker with a deep understanding of customer needs, market trends, and operational excellence.

Key Responsibilities:

Services Strategy and Development:

• Define and execute the vision and strategy for services products, aligning with overall business goals and market demands.

• Identify customer pain points and opportunities to create innovative service solutions.

• Perform market research and competitive analysis to ensure services offerings remain relevant and differentiated.

Roadmap Creation and Prioritization:

• Develop and maintain a clear, actionable product roadmap for services offerings.

• Collaborate with cross-functional teams (e.g., sales, marketing, operations, and engineering) to prioritize features and enhancements.

Customer Insights and Feedback:

• Engage with customers to understand their needs, challenges, and expectations.

• Use qualitative and quantitative data to inform decision-making and improve services products.

• Act as the voice of the customer within the organization.

Operational Excellence:

• Work closely with service delivery teams to ensure offerings are scalable, efficient, and aligned with customer requirements.

• Develop processes, tools, and metrics to monitor the performance and quality of services.

Go-to-Market Strategy:

• Collaborate with marketing and sales teams to craft compelling messaging, positioning, and value propositions for services products.

• Support the creation of sales enablement materials and training.

• Drive adoption and revenue growth for services offerings.

Performance Measurement:

• Monitor and analyze key performance indicators (KPIs) to assess the success of services products.

• Identify areas for improvement and implement data-driven solutions.

Qualifications:

• Bachelor’s degree in business, marketing, engineering, or a related field; MBA or equivalent experience is a plus.

• Proven experience as a Product Manager, ideally within services or SaaS industries.

• Strong understanding of customer experience and service delivery principles.

• Exceptional analytical and problem-solving skills, with the ability to translate customer needs into actionable strategies.

• Excellent communication and interpersonal skills, with the ability to collaborate across diverse teams and stakeholders.

• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.

• Proficiency in product management tools (e.g., Jira, Trello, or similar) and data analysis software.

What We Offer:

• A challenging and rewarding opportunity to shape a critical part of our business.

• Collaboration with a passionate and innovative team.

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

Join us if you're ready to drive impactful change and deliver exceptional services that delight our customers and fuel our business success.

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative {+ 7 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

Job:

Services

Job Level:

Master

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $119,500.00 - $275,000.00

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.