ServiceNow Product Manager

Hillenbrand (NYSE: HI) is a global industrial leader delivering highly-engineered, mission-critical processing equipment and solutions to customers across over 100 countries. Our portfolio features leading industrial brands serving large, attractive markets including durable plastics, food, and recycling.

We are seeking a Senior ServiceNow Product Manager & Developer to lead the strategic development and execution of our ServiceNow platform within a complex manufacturing environment. The ideal candidate will possess deep technical expertise combined with strong product management skills, responsible for shaping the platform roadmap, driving innovation, and delivering scalable solutions that support our manufacturing operations worldwide. You will collaborate with stakeholders across global manufacturing sites, corporate functions, and IT teams to gather requirements, prioritize features, and ensure the platform delivers maximum value.

Key Responsibilities:

• Strategic Platform Ownership: Define and maintain the product roadmap for ServiceNow, aligning platform capabilities with manufacturing operations, supply chain, and enterprise needs on a global scale.
• Solution Design & Development: Lead the design, development, and customization of ServiceNow applications, modules, and workflows to optimize manufacturing processes, maintenance, and operational efficiency.
• Stakeholder Collaboration: Partner with manufacturing leaders, global IT teams, and business units to gather requirements, prioritize features, and translate complex operational needs into technical solutions.
• Product Lifecycle Management: Manage ongoing enhancements, feature releases, and backlog prioritization to ensure continuous improvement and platform evolution supporting manufacturing excellence.
• User Experience & Interface: Recommend and implement UI/UX improvements tailored to manufacturing and field operations to enhance user adoption and satisfaction.
• Integration & Automation: Oversee system integrations with manufacturing execution systems (MES), ERP, IoT devices, and other internal/external systems, ensuring seamless data flow and automation.
• Performance & Optimization: Monitor platform performance across multiple global sites, troubleshoot issues, and implement improvements to ensure reliability, scalability, and security.
• Governance & Best Practices: Establish and enforce best practices for platform configuration, security, and compliance across manufacturing facilities worldwide.
• Market & Technology Trends: Stay informed on ServiceNow platform features, manufacturing industry trends, and emerging technologies to drive innovation and operational excellence.
• Cross-Functional Leadership: Lead cross-functional teams on platform projects, ensuring timely delivery, stakeholder alignment, and adoption across global manufacturing sites.

Preferred Experience and Qualifications:

• Proven experience as a ServiceNow Developer, Administrator, or Product Manager with a strong technical background in manufacturing environments.
• Demonstrated success in managing platform roadmaps, product lifecycle, and delivering enterprise-wide solutions.
• Strong knowledge of JavaScript, HTML, CSS, REST/SOAP APIs, and ServiceNow development tools.
• Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and other platform modules.
• Deep understanding of ITSM, ITIL, and CMDB management within manufacturing or industrial contexts.
• Experience working in a global, multi-site manufacturing organization.
• Excellent stakeholder management, communication, and leadership skills.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable.

Preferred Skills:

• Experience with scripting, automation, IoT integrations, and process optimization in manufacturing settings.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Proven track record of working effectively with remote teams across different regions.
• Familiarity with manufacturing execution systems (MES), ERP, and other industrial systems.
• Knowledge of product management methodologies and tools.

Who we are: 

Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations' full potential with Mold-Masters. Mold-Masters is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".