Job Description:
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC!
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.
Key Responsibility:
1. Service Delivery Management
- Manage the end-to-end delivery of ServiceNow services (ITSM, ITOM, ITBM/SPM, HRSD, CSM, etc.).
- Ensure that service levels and performance metrics (SLAs, OLAs, KPIs) are consistently met or exceeded.
- Oversee incident, problem, change, and request management processes to ensure quality and efficiency.
- Lead service review meetings, providing insights on performance, risks, and improvement areas.
- Coordinate with technical teams to resolve escalations promptly and effectively.
2. Stakeholder & Client Management
- Serve as the primary escalation and communication point for clients and key business stakeholders.
- Build and maintain strong relationships with clients to ensure satisfaction and trust in ServiceNow services.
- Translate business requirements into actionable service improvements or platform enhancements.
- Collaborate with business and technical teams to align ServiceNow roadmap with organizational priorities.
3. Operational Excellence
- Monitor platform health, performance, and compliance with governance standards.
- Manage ServiceNow updates, releases, and changes in coordination with platform owners.
- Ensure adherence to ITIL best practices in service management and operations.
- Drive automation and efficiency improvements through the ServiceNow platform.
4. Governance & Continuous Improvement
- Develop and maintain operational documentation, playbooks, and service procedures.
- Conduct regular service performance reviews and recommend improvements.
- Identify opportunities for innovation, process optimization, and enhanced service quality.
- Track and report operational risks and ensure mitigation plans are implemented.
5. Team Leadership & Coordination
- Lead and mentor ServiceNow administrators, developers, and support staff.
- Ensure effective workload distribution, task prioritization, and adherence to SLAs.
- Foster collaboration across functional and technical teams to ensure cohesive delivery.
What awaits you in DXC:
- Health Insurance (HMO) for you and dependents upon hiring
- Life Insurance coverage from day 1 of employment
- 15 - 20 Days’ Vacation and 15 Days Sick Leave
- Expanded maternity leave up to 120 days and Maternity Benefits
- Expanded paternity leave up to 30 days
- Non-Taxable Allowance (De-minimis)
- Company-sponsored trainings upskilling, and certification
- SMART First Working Arrangements
- Healthy and Encouraging Work Environment
- Recognition and Pay for Performance Culture
- Supplemental Pay (Standby/Shift)
- Retirement Program
- Employee Assistance Program
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.