What You Will Do
We are seeking a dynamic and experienced Technical Team Leader to oversee our technical team and ensure the successful execution of Service Operations. The ideal candidate will possess strong leadership skills, technical expertise, and a proven track record of managing teams in a fast-paced environment. You will be responsible for guiding the team, fostering collaboration, and ensuring high-quality technical solutions.
How You Will Do It
Team Leadership:
- Lead, mentor, and motivate a team of technical professionals to achieve project goals.
- Conduct regular performance evaluations and provide constructive feedback.
Schedule Time Management:
- Oversee the planning, execution, and completion of Service calls and scheduled PSA’s, ensuring they are delivered on time and within budget.
- Coordinate with cross-functional teams to align project objectives and deliverables.
Technical Oversight:
- Provide technical direction and support to the team, ensuring adherence to best practices and standards.
- Review and approve technical designs, solutions, and documentation.
Collaboration and Communication:
- Foster a collaborative work environment, encouraging open communication and knowledge sharing among team members.
- Serve as the primary point of contact for technical issues and escalate as necessary.
Continuous Improvement:
- Identify opportunities for process improvements and implement strategies to enhance team efficiency and effectiveness. (at least 1 per quarter)
- Stay updated on industry trends and technologies, recommending changes that align with organizational goals.
Customer Interaction:
- Engage with clients to understand their technical needs and provide solutions.
- Address customer inquiries and issues promptly and effectively.
Training and Development:
- Identify skill gaps within the team and provide training opportunities to enhance team capabilities.
- Lead onboarding sessions for new team members.
Site Readiness:
- Ensure that all technical teams have the relevant PPE required to complete their tasks
- Ensure that all technical teams have the required tools to effectively complete their tasks
What we look for
Required
- Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Information Technology).
- 5 years of experience in a technical role, with minimum 5 years in a leadership or supervisory capacity.
- Proven experience in project management methodologies (e.g., Agile, Scrum).
- Strong technical knowledge in chillers, instruments, and industrial refrigeration
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively under pressure and manage multiple priorities.