We are seeking a Service Support / Operations & Deployment Engineer to support end-to-end IT operations, production systems, and deployment activities across enterprise environments. This role covers NOC, Service Desk (L1–L3), Production Operations, Data Center Operations, and Deployment Management, ensuring system stability, timely incident resolution, and successful hardware and software rollouts.
Provide L1/L2/L3 support for production systems through NOC and Service Desk operations
Monitor and support production operations, including batch execution and job scheduling (A-Auto, ASG Zena Scheduler)
Perform data center operations, including system monitoring, health checks, and batch processing
Support AS400 environments and related operational activities
Handle incident, problem, and change management in line with ITIL processes
Perform root cause analysis and support continuous service improvement
Support branch and regional hardware/device deployments
Execute hardware refresh plans and rollout schedules
Coordinate deployment activities through Deployment Command Centers
Track deployment progress and prepare deployment status and completion reports
Troubleshoot and resolve deployment-related issues on-site or remotely
Use scripting languages (Perl, Python, Bash) to automate operational and deployment tasks
Work with ITSM tools such as ServiceNow and HPSM for ticketing, tracking, and reporting
Support Lotus Notes for operational communications and workflows
Manage Hardware Asset Management (HAM) and Software Asset Management (SAM) activities
3–7+ years of experience in IT Operations, Service Support, or Deployment roles
Experience working in NOC / Service Desk environments (L1–L3)
Strong understanding of Production Operations and Data Center Operations
Hands-on experience with batch execution, monitoring, and scheduling tools
Knowledge of AS400 systems
Experience with ITSM tools (ServiceNow, HPSM)
Familiarity with ITIL Incident, Problem, and Change Management
Exposure to hardware deployment, refresh, and rollout coordination
Basic to intermediate scripting skills (Perl, Python, Bash)
Experience in large-scale enterprise or regional deployments
Exposure to asset lifecycle management (HAM/SAM)
Ability to work in shift-based or on-call environments
Strong coordination and stakeholder communication skills
About Encora
Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.
At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality