Service Marketing Intern

Service Marketing Intern – Emerging Market Service Division  

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We believe that through innovation, development and supporting our customers and patients we can help others achieve a Life Unlimited! Our products are in 100 countries globally, and supporting this takes a huge effort.

What will you be doing?

We are looking for a Service Marketing Intern to join our Emerging Markets Service Organization. This role offers a unique opportunity to gain hands-on experience in service portfolio management, install base analytics, and marketing campaign execution across multiple geographies. As a Service Marketing Intern, you will support our commercial service growth strategy and collaborate with teams across Marketing, IT, Sales, and Operations.

What will you need to be successful?

• Build simple dashboards (Excel/Power BI) to track the service install base.
• Prepare data for monthly and quarterly service performance reviews.
• Maintain and update the Service Portfolio catalog and contract tiers.
• Support SKU documentation, pricing updates, and product lifecycle tracking.
• Benchmark competitor service offerings and summarize key insights.
• Create customer-facing presentations and internal strategy decks.
• Assist with marketing campaigns (emails, flyers, events) to promote service offerings.
• Track and report on campaign performance and lead generation.
• Monitor key KPIs such as Turnaround Time (TAT), First-Time Fix Rate (FTFR), and rental growth.
• Support process mapping and identify opportunities for efficiency improvement.
• Assist in compiling service training materials for Sales and Distributor teams.
• Help coordinate virtual and in-person training sessions across the Emerging Markets region.

Successful candidates would need the following:

• Current student or recent graduate in Business, Marketing, Data Analytics, or a related field.
• Strong proficiency in MS Excel (pivot tables, data cleaning) and PowerPoint.
• Experience with Power BI or Tableau is an advantage.
• Knowledge of AI and no-code tools is a plus.

You. Unlimited.

165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next...

• Inclusion, Belonging and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
• Your Future: Annual Performance Bonus and Provident Fund Scheme, Share Save Options.
• Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Your Wellbeing: Medical Aid and an Employee Wellness Programme and much more.
• Flexibility: Hybrid Working Model (For most professional roles).
• Training: Hands-On, Team-Customised, Mentorship.

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