Service Coordinator

Job Description:

As a Service Coordinator at Genie, you'll play a pivotal role in delivering a

premium level of service to our customers. This position is responsible for administrative support of the service department. The successful candidate will handle the daily work order processes, purchase components and parts, perform data entry, and change orders. Answer and direct phone calls, and visit customers for the service department, and assist the service Supervisor with managing the workflow and scheduling of technicians

What you’ll do

• Administration of documentation process and its respective controls, i.e.: Generating repair estimates, invoices and follow-up paperwork

• Responsible for ensuring all aspects of a service job are executed efficiently and accurately (locality of technician, type of job and ordering of parts)

• Manage Technician workload – using resources within a region to best serve the customer’s needs

• Ensure daily contact and communication with your assigned Service Technicians and assist the Senior Technician where required

• Deliver service excellence and effective communication with both external and internal customers

• Ensure standards are maintained and adhered for customer-specific requirements

• Resolve customer queries and/or complaints directly, in a timely and professional manner.

• Coordinate with team members where required to ensure premium service is given, including other Coordinators, Technical Services, Finance, Sales and Parts Teams

• Deliver efficiencies in operation, ensure department KPI’s and deadlines are met, and quality work is produced

• Perform additional duties and participate in projects as needed.

• Occasional travel required

What you’ll bring

• High School Diploma or equivalent.

• Proficient with MS Office Suite and ancillary tools

• Ability to communicate effectively through multiple communication channels with excellent verbal and written communication skills.

• Experience in a Customer Service environment

• Proven track record in customer support to both internal and external customers.

• Ability to manage multiple tasks in a fast-paced environment.

• Resilience and ability to remain calm under pressure.

• Ability to work independently and as part of a broader team.

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Preferred knowledge and experience:

• Ability to communicate effectively by phone or email with remote team

• Customer-focused and collaborative team player

• Effective organizational skills- (time management)

• Excellent interpersonal skills

• Mechanical background a plus

• Business management a plus

• General parts, automotive and rental services experience a plus

• Estimation, quoting, planning, project management and invoicing experience a plus

• Oracle Experience a plus

The salary range for this position is $24.00/HR -$28.00/HR USD. The salary range may be higher or lower depending on the applicant’s location. In addition to base salary, this position is eligible for a performance bonus. All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.