Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the role
As part of a site-based IT team, the key purpose of the Senior Site IT Service Lead is to oversee the scoping and delivery of IT support services taken by one or more sites across the Supply Chain.
Role Responsibilities
· Manage IT operations and issue resolution across site(s) or node(s) in the Supply Chain, acting as the primary contact for IT Shared Services.
· Own and oversee Risk, Quality, and Compliance processes for IT services, including audits, validation documentation, change control, and incident management.
· Partner with shared services and business stakeholders to optimize IT support, control lifecycle management, and maximize value from strategic applications.
· Ensure IT continuity and governance, including maintenance and testing of continuity plans, monitoring KPIs, and hosting service review meetings.
· Manage financial and performance aspects of IT services, including Opex for resources and participation in tiered accountability and performance management processes.
· Drive continuous improvement and customer advocacy, implementing CAPAs, conducting root cause analysis, and maintaining strong relationships across IT and business groups.
Why you?
Basic Qualifications:
· A minimum of an Associate’s degree in Computer Science, Information Technology or related area is required.
· A minimum of 3 years of experience in IT roles such as Help Desk, Computer Programming, Networking or similar IT support functions is required.
· Good knowledge and understanding of the Systems Development Life Cycle (SDLC) and IT service management principles.
· Must have strong knowledge of IT Systems and how their application to business processes, with the ability to optimize system use for operational efficiency.
· Must have proven analytical and problem-solving skills, with a track record of diagnosing and resolving complex technical issues.
· Ability to work independently with minimal supervision, including planning and prioritizing tasks to meet objectives and deadlines is necessary.
Preferred Qualifications:
· Holder of ITIL Foundation certificate a plus
· Windows Server Certification a plus (Windows Server Hybrid Administrator Associate)
· Ideally with experience in a manufacturing environment with a good understanding of manufacturing principles and practices.
Location – this role is based in: Lincoln, NE. This is not a remote opportunity.
Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.
Equal Opportunities
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to HR.AmericasSC-CS@haleon.com. Please include the following in your email:
Use subject line: ‘Haleon Careers: Job Accommodation Request’
Your Name and contact information
Requisition ID and Job Title you are interested in
Location of Requisition (city/state or province/country)
Description of specific accommodation you are requesting
Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.