Senior Product Quality Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is seeking a Senior Product Quality Engineer who will play a key role in shaping product quality from early development through sustained field performance. This role is critical in ensuring sustained performance and customer satisfaction throughout the product lifecycle. The engineer will collaborate across engineering, manufacturing, product management, and program management teams to establish and execute quality goals, resolve issues, and promote continuous improvement.

You will report to the Product Quality Team Lead and have a hybrid schedule working in Mequon, WI.

Your Responsibilities:

• Read and interpret technical product documentation with understanding of product usage within customer application and environment.
• Develop and implement a quality management strategy to improve the quality of released solutions and new product designs.
• Demonstrate collaborative partnerships with peers, leaders, and stakeholders across functions.
• Collaborate with global locations and cross-functional teams including engineering, manufacturing, and product management.
• Implement metrics and dashboards to drive ongoing visibility and continuous improvement to quality goals and objectives.
• Lead process improvement efforts that drive systemic improvements in quality and customer issue resolution.
• Lead Root Cause Failure Analysis (RCFA) to ensure corrective and preventive actions address systemic root causes and eliminate repeats.
• Facilitate and participate in retrospectives for continuous improvement of products and processes; promotes development and tracking of action items.
• Perform risk assessments and implements early preventive mitigation action plans.
• Maintain accountability for high-quality performance throughout the product lifecycle by monitoring field performance, leading investigations, and driving corrective actions to improve customer satisfaction.

The Essentials - You Will Have:

• Bachelor's Degree in Relevant Field.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 15%of the time.

The Preferred - You Might Also Have:

• Typically requires a minimum of 5 years of related experience.
• Bachelor of Science degree in Electrical Engineering, Mechanical Engineering or equivalent.
• 5+ years in quality, manufacturing or field service engineering, with demonstrated experience in both product development (NPI) and post-release support.
• Experience in NPI and post-release quality support, including lesson learned implementation, field issue resolution, RCFA, and continuous improvement initiatives.
• Proven effective communication across all organizational levels.
• Experience driving outcomes through effective collaboration across cross‑functional teams in a matrix organization.
• Strong analytical and problem-solving skills to drive performance results
• Strong experience in QA tools and methodologies.
• Proficiency in Microsoft applications (Primarily Excel and PowerPoint, Power BI).
• Experience with Enterprise Resource Planning system, such as SAP.
• Certification in LEAN, Six SIGMA tools and methodologies (Green Belt), CQE, AQE.
• Ability to provide key inputs into HW, SW/FW, and product requirements with basic understanding of product and applications.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.