Senior Pension Advisor - Quality Assurance

What is the Opportunity?

RBC offers an exciting role as a Senior Pension Advisor, Quality Assurance. In this role you will be responsible for establishing, leading and executing quality strategies that drive effective, efficient and accurate administration of the RBC Pension Plans. Ensure our processes meet or exceed established standards, deliver continuous improvement across the organization and elevate the employee and retiree experience.

What will you do?

• Evaluate and provide advice regarding impact of new legislation, new HR initiatives or issues at the request of HR Employee Relations, HRBPs etc.

• Reports and investigates issues; implements plans to address root causes.

• Implement enhance and maintains regular controls and reports to validate and ensure proper audit controls are in place.

• Leads continuous improvement processes to identify opportunities to enhance Pension Service effectiveness inclusive of administration and written responses to members and pensioner queries.

• Develop, implement and maintain revisions/enhancements to pension administration systems.

• Play a lead role in identifying Best Practices in Pension and Savings Administration.

• Key player directly involved in projects and responsible for developing, implementing and conducting UAT as it pertains to plan and legislation changes.

• Act as an escalation point for non-standard employee/management inquiries/issues/complaints pertaining to escalation/rulings/interpretation of pension policies, plan documents, quality procedures, regulations and legal requirements. Ensures quick, equitable, and courteous resolution.

• Act as a Marriage Breakdown SME, calculate and review valuations and splitting of pension credits.

• Act as a resource to advise Plan members and department staff on clarification, application of by-laws, legislation, and actuarial concepts in determining appropriate action to be taken in more complex cases.

• Participates in implementation, testing and maintenance of changes/enhancements to the pension administration system.

Compliance

• Ensures compliance with RBC internal control requirements, regulatory requirements and RBC HR policies and programs in the delivery of pension & benefits.

• Takes leadership role and accountability for audits (internal RBC and external/regulatory).  Ensures all processes, documentation and controls are “audit ready”.  Takes accountability for remediation and action plans for any audit findings.

• Ensures effective operational controls are in place, properly operated and reported; that defects and failures are highlighted and reported; that remediation plans are developed and actioned.

• Ensures SOX and other RBC requirements are met and reported on as required.

• Takes a proactive approach to operational risk by identifying, reporting and mitigating highlighted areas.

• Fully participates in all required controls reporting (internal HRSS, EOP, Ops Risk, Internal Audit HR etc.).

Quality Assurance

• Develop and execute test plans and test cases based on project requirements.

• Establish and maintain a quality management system that outlines procedures for DB and DC processes.

• Work closely with cross-functional teams.

• Identify potential sources of error and conduct root cause analysis to implement corrective actions.

• Create and expand Standard Operation Procedures.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

Job Skills

Benefit Programs, Customer Service, Group Problem Solving, Retirement Strategies

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2026-03-172026-03-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.