Senior O365 (SPO & Co-pilot) Specialist

Role: Senior O365 (SPO & Co-pilot) Specialist

Location: Kharadi, Pune

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Are you ready to play a key role in safeguarding patient data and in this role, we are looking at highly skilled SharePoint Online & Copilot Specialist to deliver advanced Level 2 and Level 3 support across Microsoft 365 collaboration and Copilot platforms. This position is responsible for ensuring S+N platform stability, resolving complex technical issues, optimizing performance, and maintaining reliable operations for SharePoint Online and Microsoft 365 Copilot services. In close partnership with the Microsoft 365 Architect, you will help operate platform standards, implement structured solutions, and uphold secure, efficient, and scalable collaboration and AI productivity services. 

What will you be doing?

• Provide advanced operational support for SharePoint Online, including troubleshooting complex issues, resolving permission and access problems, addressing content and search-related concerns, and ensuring platform availability and performance stability.
• Support site structures, document management systems, metadata implementation, storage optimization, and document lifecycle enforcement, while maintaining compliance and governance standards.
• Deliver Level 2 and Level 3 support for Microsoft 365 Copilot across SharePoint, Teams, OneDrive, and related services, including diagnosing grounding issues, fixing response inconsistencies, resolving indexing and data access problems, and stabilizing Copilot performance.
• Monitor Microsoft 365 Service Health, conduct incident analysis, and engage Microsoft Support when necessary to resolve platform-level issues.
• Troubleshoot Copilot Studio solutions such as custom copilots, connectors, plugins, prompts, and automation flows; resolve configuration issues, manage version updates, and ensure operational stability in production environments.
• Execute platform monitoring and diagnostics by analyzing logs, telemetry, usage data, and system signals to identify recurring issues, performance bottlenecks, and optimization opportunities; drive incident resolution, root cause analysis, and implement long-term fixes
• Support security and compliance operations by implementing and troubleshooting permissions, sensitivity labels, retention policies, DLP rules, and access governance controls for SharePoint and Copilot services; ensure secure collaboration and controlled data exposure during issue resolution.
• Assist with platform upgrades, feature rollouts, and operational changes by validating configurations, supporting controlled deployments, and minimizing disruption to business users.
• Maintain operational documentation, knowledge articles, and troubleshooting guides to enhance support maturity and resolution speed.
• Automate and streamline support processes using PowerShell, SharePoint Online tenant settings, storage quotas, and Microsoft 365 administrative tools to reduce manual effort and improve repeatability of maintenance activities.
• Collaborate with the Microsoft 365 Architect to enforce platform standards, governance, and provide operational insights from real-world platform behaviour, contributing to improvements in stability, usability, and performance.

What will you need to be successful?

• Bachelor´s degree in Computer Science or related subject preferred.
• Work Mode - Work from office for 5 days in UK Shift (12:30 PM to 9:30 PM IST)
• Minimum 8 years of hands-on experience supporting Microsoft 365 collaboration platforms, especially SharePoint Online administration and support. 
• Expertise in Level 2 and Level 3 troubleshooting, root cause analysis, and platform stabilization. 
• Demonstrated experience supporting Microsoft 365 Copilot and resolving grounding, indexing, and performance-related issues. 
• Solid understanding of SharePoint permissions, metadata, search, storage, and document lifecycle management. 
• Must have practical experience with end-to-end SharePoint migrations using Sharegate, covering planning, content restructuring, permissions mapping, and validation in enterprise settings. 
• Experience with Copilot Studio solutions including copilots, connectors, and automation troubleshooting. 
• Working knowledge of Microsoft Information Protection, Conditional Access, and governance enforcement in operational contexts. 
• Proficiency in PowerShell for platform administration and support automation. 
• Strong analytical, troubleshooting, and structured operational thinking skills. 
• Excellent communication and coordination abilities when working with architecture, security, and platform teams. 

You Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/).

Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents-in-Law’s Insurance (Employee Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

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