Senior Manager, Global Order Operations

About Druva

You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure.

Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results.

Visit druva.com and follow us on LinkedIn, X and Facebook.

Role Purpose & Impact

This position reports to the VP of Revenue Operations and is an interdisciplinary position which interacts with Billing, Accounts Receivable, Revenue Accounting, Sales, Sales Operations, Legal and various Operational teams. The ideal candidate will have a high attention to detail, effective communication skills, and willingness to learn. This is an ideal opportunity for an individual seeking diverse job duties in an outgoing and collaborative environment.

What You’ll Do

• Responsible for all aspects of day-to-day operations to process orders with familiarity in using SFDC
• Ensure orders are processed in a timely and accurate manner with minimal order discrepancies, collaborating with Sales, Sales Ops, and Entitlement teams as necessary
• Review Sales related agreements to approve Orders properly, consistent with company policies
• Partner with the Deal Desk team to structure deals and seek internal approval for non-standard billing requests
• Adhere to order to cash related accounting policies, internal controls, and processes
• Communicate roadblocks and order challenges and consult strategically to management
• Collaborate in system implementation or enhancement projects and assist with UATs as needed
• Engage cross functional teams as applicable to drive to resolution
• Assist Managers in performing internal control procedures to ensure SOX compliance
• Assist external audit team regarding all quarterly and annual audit requirements
• Assist in executing an efficient and accurate accounting close and reporting process
• Maintain and make improvement on documentation requirements
• Participate in the development of metrics and system capabilities to better reconcile and report on global orders related data
• Provide input for on-going development and improvement on systems and operation processes, enabling repeatable processes, scalability, and the support of new business initiatives
• Prepare ad hoc analysis, when needed

What Makes You a Great Fit

• Bachelor’s degree in Accounting or Finance
• 8+ years of software / SaaS experience in deal desk, order management, billing and accounts receivable operations experience preferred
• 4+ years of people managing experience preferred
• Basic knowledge of revenue accounting is a plus
• SFDC, Netsuite, SuiteSync and Stripe payment gateway experience preferred
• Excellent computer skills with MS Office software, including Excel, Word, and PowerPoint
• Solid planning and prioritization skills
• Strong oral and written communication skills and customer service skills
• Must be a team player, self-starter, and able to independently take ownership of assigned tasks
• Demonstrates high energy and the ability to remain flexible to change priorities in a challenging and fast-paced environment, with an eagerness to learn and take on new challenges

Why You’ll Love Working Here

Innovation is how we operate, not a side project. You’ll work in a culture that values bold thinking and continuous improvement, where global teams experiment, iterate, and turn new ideas into products customers can rely on.  

If you’re looking for high-ownership work, visible impact, and a culture that values innovation, collaboration, accountability, and growth—where you’ll be trusted to lead and empowered to build—you’ll thrive at Druva.

What We Offer

The pay range for this position is expected to be between $181,000 and $253,667/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the form of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.