Senior Manager, Controls & Oversight

What is the opportunity?

Controls Management

• Acts as a strategic business partner & trusted advisor by identifying control and oversight needs to leadership in achieving our goals of managing risk effectively and efficiently.
• Lead complex controls focused engagements to drive quality assurance, control enhancements, including remediation of audit findings and mitigation in high-risk operational scopes.
• Establish best practices of the controls & oversight function including developing methodologies to perform the cost/benefit analysis on current controls or proposed controls.
• Ensure operations has the proper tools to drive control and scale to support the wealth management business, ensuring sustainable controls and processes. Provide leadership on the delivery of tools that support sustainable controls and processes.
• This position will provide superior analysis and judgement skills to mitigate operational risk and implement controls to appropriately meet external (Client, Regulatory) and internal (RBC enterprise, wealth business) expectations.
• Drive forward the design of effective controls in operational workflows, understanding end-to end process designs, identifying gaps and recommending enhancements for control effectiveness.
• Serve as a point of escalation for control matters related to wealth management operations.
• Work closely with business partners to proactively identify and document operational risks; follow through on identified risks to assess probability of the risk events and potential ramifications; ensure proper actions plans and controls are put in place to mitigate and manage such risks.

Regulatory Compliance & Audit:

• Ensure operational processes are compliant with relevant regulatory requirements, including CIRO, FATCA/CRS, OFSI, AML, and tax documentation standards.
• Assure readiness and strength in operational performance of WMCO audits; ensuring appropriate risks are mitigated, with duties including coordination and advisory services to ensure appropriate controls and related evidence is available and delivered in a timely manner.
• Participate in industry working groups to determine opportunities for implementing industry best practices specific to risk.
• Drives resolution of complex regulatory control matters, including remediation of events indicating requirements for increased strength of compliance 

Other:

• Develop and deliver executive-level presentations, program updates; interact with senior-level executive leadership.
• Influence strategic decisions through risk-informed insights and proactive control design.
• Provide coaching, recognition, and development for WMCO team members, fostering a controls focused mindset across WMCO.
• Apply knowledge of industry trends, regulations, and technologies to long-term strategy for areas of responsibility and coordinate with other Operations and RBC departments.
• Serve as a key liaison between front-line operations and second/third line partners including Compliance, Enterprise Risk, and Internal Audit.
• Perform other duties and responsibilities as assigned.

What do you need to succeed?

Must Haves

Securities and financial markets experience

Experience in financial services, with a strong background in operations, risk management, finance or internal controls.

In-depth knowledge of wealth management processes, investment products, and Canadian regulatory landscape.

Experience with leading or interfacing directly with regulators and auditors.

Proven leadership in building control frameworks and driving cross-functional initiatives.

Strong analytical, investigative, and communication skills.

Excellent strategic thinking and understanding of operational processes.

Excellent collaboration and change leadership skills.

Demonstrated ability to operate efficiently in a fast-paced and changing environment and meet multiple deadlines.

Strong organizational skills and ability to prioritize activities to ensure objectives are met.

Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities  
• Access to a variety of job opportunities across business

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-11-172025-12-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.