Grade Level (for internal use):
11Client Operations is central to how we maintain and enhance client relationships long-term, covering both Capital IQ and Capital IQ Pro platforms. The team values client centricity, innovation, and strong collaboration across global counterparts.
The Role: As a Senior Manager, you will work with 4 Assistant Managers to drive operational excellence with a team of 30-35 team members.
Lead and develop a team of 4 assistant managers while fostering a culture of continuous learning and client excellence across the Client Operations function
Drive strategic initiatives to enhance client satisfaction and retention through innovative support solutions and process improvements
Oversee daily operations ensuring 24x7 client assistance across phone, email, and chat channels while maintaining service level agreements
Partner with global Client Services teams to optimize workflows, implement best practices, and ensure consistent service delivery standards
Develop and execute talent management strategies including recruitment, performance management, and career development planning for the broader team
Collaborate with cross-functional teams to identify automation opportunities and drive process improvements that enhance operational efficiency
Bachelor's degree in Business, Finance, Operations Management, or related field from an accredited institution
7+ years of progressive leadership experience in client operations, customer service, or related field with proven track record of managing managers
Strong experience in financial services or data/technology platforms with deep understanding of client relationship management
Excellent communication and presentation skills with ability to interact effectively with senior stakeholders and global teams
Demonstrated experience in performance management, talent development, and leading teams through organizational change
Ability to work hybrid schedule with minimum 2 days per week in the Ahmedabad office
Experience with Capital IQ, Capital IQ Pro, or similar financial data platforms and analytics tools
Background in process improvement methodologies
Experience managing geographically distributed teams and working across multiple time zones
Advanced degree (MBA or equivalent) with focus on operations management or business administration
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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10 - Officials or Managers (EEO-2 Job Categories-United States of America), OPRTON103.2 - Middle Management Tier II (EEO Job Group)