Senior Instructional Designer

The Customer Enablement team is dedicated to empowering Komodo Health’s customers to unlock the full potential of our data and analytics products. We design and deliver world-class learning experiences that accelerate product adoption and help our customers achieve their business objectives. 

The Komodo Academy is our on-demand customer learning platform. As an Instructional Designer for the Komodo Academy, you will be focused on creating high-quality, scalable eLearning content for our existing data software products, as well as for Marmot™, Komodo’s core Generative AI platform - the foundation for our next generation of customer products. You will be at the intersection of technology, healthcare data, and adult learning, creating content that not only educates but also empowers users to answer their most challenging business questions. The content you create will have a direct impact on customer success and retention.

Looking back on your first 12 months at Komodo Health, you will have…

• Established deep proficiency across Komodo's full solutions suite, from our AI healthcare analyst copilot (Marmot™) to our no-code, low-code, and high-code platforms.
• Designed and launched a comprehensive onboarding learning path for Komodo’s Marmot™ and MapLab™ suite of products, complete with interactive courses, quick reference videos, use case guides, and FAQs.
• Developed a formal certification program for our channel partners, featuring rigorous, performance-based assessments that validate their ability to effectively position and pitch Komodo Health's value proposition.
• Cultivated a strong network of collaborative relationships with key Subject Matter Experts (SMEs) across Product, Customer Enablement, Marketing, and Legal/Compliance, establishing yourself as the go-to partner for creating accurate and engaging content.
• Implemented and owned a continuous feedback loop, creating a scalable process to analyze learner feedback and content performance data to iteratively improve the customer learning experience.

You will accomplish these outcomes through the following responsibilities...

• Curriculum & Learning Path Design: Design, develop, and maintain comprehensive, end-to-end learning paths for Komodo's products tailored to specific customer personas (e.g., non-technical commercial users, data scientists, HEOR researchers).
• SME Collaboration & Content Validation: Collaborating closely with Subject Matter Experts (SMEs) to translate complex data concepts and new feature releases into clear, accurate, and accessible learning materials. Own and manage the content development and review process, ensuring clear communication with all stakeholders and timely delivery.
• Instructional Strategy & Innovation: Scope learning needs and translate technical product specifications into clear training content. Apply modern adult learning principles (andragogy), microlearning, and performance-based learning strategies to all content, ensuring a focus on practical application and what users do with the software.
• E-Learning Content Creation: Author, script, and produce a wide range of engaging, multimedia training content, including interactive e-learning modules, concise "how-to" videos, simulations, and user-friendly quick reference guides.
• Assessment & Knowledge Checks: Develop effective knowledge checks, quizzes, and scenario-based challenges to assess learner comprehension and skill acquisition.
• Feedback & Content Iteration: Manage the lifecycle of training content by regularly gathering and analyzing feedback from customers and internal stakeholders (like Customer Enablement Managers and Account Managers) to make continuous improvements.
• Enablement Operations & Special Projects: Execute strategic, short-term enablement projects as directed by the Komodo Academy Manager between major curriculum deliverables. Provide key administrative backup support as needed, including managing the learner support ticket queue and generating learner engagement reports.

What you bring to Komodo Health (required):

• 6+ years demonstrated expertise in end-to-end instructional design, including needs analysis, curriculum development, content authoring, and continuous improvement, with a strong portfolio of e-learning and video projects created with Articulate, Rise, Storyline and Camtasia.
• 2+ years experience designing learning content in the SaaS, data analytics, healthcare technology, or life sciences (Pharma/Biotech) industries.
• Deep understanding of adult learning theory (andragogy) and modern instructional models (e.g., ADDIE, SAM), with a focus on performance-based and scenario-based learning. You operate with a user-centered mindset and have the ability to design learning from the customer's perspective, anticipating their challenges and questions.
• Proven ability to learn highly complex, technical software and data concepts and translate them into simple, clear, and engaging content for both technical and non-technical audiences. 
• Exceptional writing, editing, and scripting skills, with an obsessive eye for detail, clarity, and tone.
• Strong project management and organizational skills, with the ability to manage multiple complex projects simultaneously and collaborate effectively with cross-functional SMEs.
• Proven experience using generative AI tools (e.g., Google Gemini, Claude, ChatGPT, etc.) to accelerate operational processes and enhance your instructional design. This includes strong experience in AI agent/persona development and advanced prompt engineering. Must demonstrate a strategic desire to lean heavily into AI utilization.
• Bachelor’s degree in a relevant field such as Education, Communication, Graphic Design, or Psychology.

Additional skills and experience we’ll prioritize…

• Experience developing certification program for channel partners/resellers
• Experience creating original graphic design elements 
• Experience coding (ex. SQL, Python or R)