Senior Collections Specialist

We are looking for Senior Collections Specialist to join our Professional Collection team in Beijing. This role plays a critical role in optimizing the collections process and speed up collection. The team consists of 8 team members and is reporting to the Manager, Collections. We would love to speak with you if you have skills in collection.

About You – experience, education, skills, and accomplishments  

• Bachelor’s Degree or equivalent in relevant field

• More than 5 years of experience in complex collection environment, familiar with the entire process of risk control and dispute resolution

• Have good sense of collection, be willing to actively contact customers to solve the dispute and speed up collection as daily priority

• Strong communication skills and problem-solving skills is required to solve complex collection issue

• Strong learning ability, hardworking with good sense of responsibility, be willing to accept ad hoc job

• Good English communication skill

• Good at office software, collection data analysis skills is required

It would be great if you are . . .  

• Able to read and write in Korean, fluent in spoken Korean is preferred

• Experience for overseeing project is preferred, typically in APAC regions

What will you be doing in this role? 

• Follow up Collection SOP to contact customers to ask for payment

• Manages and resolves complex collection cases, involving extensive analysis and negotiation with clients

• Manages the Accounts Receivable portfolio including overdue invoices, and ensures the organization maintains healthy cash flow

• Optimizes the collection process, improving payment timelines, and driving customer satisfaction

• Responsible for overseeing strategic initiatives that align with the organization's financial objectives

About the Team  

Collection team is responsible for collection in the APAC region. The team size is 8 people, working closely with clients, sales and other teams internally. We contribute to optimizing the collections process and speed up collection

Hours of Work 

This is a full-time position, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as needed.