The opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Senior Claims Analyst with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities:
Identify improvement areas and manager various initiatives to enhance customers' experience.
Support and strengthen claims training to customer-facing associates in handling claim enquiries.
Review and update claims guideline and process manuals.
Perform ad hoc assignment or projects.
Required Qualifications:
Degree holder
At least 2 years or above relevant working experience including in medical and/or major claims with approval authority.
Experience in complaint handling will be an advantage.
Good interpersonal and communication skills.
Strong conflict resolution and problem-solving skills.
A team player, able to work independently under pressure.
Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing.
Good command of English and Chinese, both spoken and written.
When you join our team:
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement