Customer Journey Expert - PSS SEPA Direct Debit

We are looking for a Customer Journey Expert within the SEPA Direct Debits area. PSS is a service provider for payments and settlement services.
Payments are indispensable to and an integral part of our lives as individuals, as businesses and to our organisation. ING’s Payment and Settlement Services (“PSS”) is a professional services provider in payments, settlements, and open banking. PSS is building a global payments platform to consolidate all of ING’s payments volumes, resulting in cost-efficiency for ING and a more strengthened and centralised control environment for payments. PSS is an independent unit within ING’s COO domain, reporting directly into ING’s COO. PSS is a Business Services oriented organisation. To deliver on our ambitious roadmap, we have organised ourselves into a strong, strategic and commercially focused organisation around our services.

The Team:

PSS works according to Agile principles in self-organising teams. Together with other CJE’s, you have an end-to-end responsibility for running and developing the SEPA Direct Debit Service. 

Roles and responsibilities

• Maximising business value through ordering and prioritising the product backlog features and stories;
• Actively involved in the creation of Epics, Features, User Stories and Tasks;
• Build and maintain strong relations with important key-stakeholders (Risk, Legal, Compliance, Audit, service consumers, service providers, Finance, Tax, Sales);
• Solve impediments encountered in the development of the Service;
• Active and timely Backlog management in collaboration with business and other IT stakeholders, with the ability to adapt quickly to impediments and challenges;
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include, but are not limited to, security, resilience, performance, contractual, legal and compliance requirements and obligations; 
• Be in control regarding Risk and Compliance;  
• Create a solid base with your development and operations team.

How to succeed 

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

• 5+ years of experience in Agile environments in a corporate set-up and guiding on and offshore teams;
• 5+ years of experience in SEPA Direct Debits in a banking environment;
• Excellent in English (Dutch is a pre); 
• You are proactive, an excellent team player and have a natural drive to act and deliver results on time;
• Take initiative, work accurately and in a structured and disciplined manner, have patience and resilience to handle setbacks. 
• You are highly self-organising, pragmatic, and always seek opportunities to improve your work.
• Have a sharp eye for details, while not losing the overall picture.

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary indication tailored to your qualities and experience within FS11 or lower end FS12
• 36 or 40 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us 

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note that multiple interview steps involving various business stakeholders will be part of the selection process.

At ING, we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply? Please do not hesitate to reach out to the responsible recruiter.