Senior Academic Program Services Specialist

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Job Title:

Senior Academic Program Services Specialist

Department:

Arts and Sciences | Mathematics

The Department of Statistics, within the College of Arts and Sciences, seeks a Graduate Studies Program Coordinator to join the team supporting our thriving graduate programs. With 34 faculty members, 7 staff members and four graduate degree programs attracting students from a wide range of backgrounds, we offer a dynamic environment where contributions directly impact student success and program excellence. Working collaboratively with the faculty Vice Chair of Graduate Studies, the Graduate Studies Program Coordinator manages complex projects supporting the department's graduate programs and students. This team member exercises independent judgment on routine matters, receives general guidance on new projects, and handles sensitive information with discretion.  The major responsibilities of this position include the following.

PROGRAM ADMINISTRATION

• creates and maintains comprehensive files and databases tracking current graduate student information, including funding sources, degree progress, and TA eligibility; provides regular status updates to departmental administrators and identifies possible at-risk students;
• facilitates strategic planning for graduate teaching and research associate appointments by collecting and analyzing information from faculty and students; administers the department's graduate associate hiring plan in coordination with departmental and college staff;
• manages administrative processes for graduate exam committees and serves as active participant on other relevant committees; proposes and implements process improvements to enhance graduate program efficiency and effectiveness;
• coordinates formal degree program assessment; develops and maintains related documentation and reports;
• manages alumni databases and career outcomes tracking; coordinates alumni engagement communications and events in collaboration with departmental leadership;
• maintains reports, tables and websites and responds to ad-hoc requests for data;
• interviews, hires, trains and evaluates student assistant(s), as needed;

STUDENT SUPPORT

• designs and implements onboarding processes for new graduate students; provides ongoing guidance to students on coursework, policies, and procedures; assists students in navigating procedural requirements including class registration and graduate school requests; manages graduate student office space assignments;
• responds to student inquiries and exercises independent judgment in resolving student issues, escalating sensitive matters appropriately;
• plans and implements graduate student professional development programming and career-related events; serves as primary administrative liaison for the Biostatistics and Statistics Graduate Student Association (BSGSA), facilitating organizational planning and resource needs;
• serves as primary liaison regarding college and university support services for graduate students and advocate for student wellness;
• conducts exit interviews and surveys; analyzes feedback for program improvement recommendations;

STUDENT RECRUITMENT

• plans and manages comprehensive graduate recruitment processes for statistics programs in collaboration with the Vice Chair of Graduate Studies and Graduate Admissions Committee; ensures adherence to current graduate recruitment policies and procedures;
• establishes and maintains systems to track applicant status and manage all corresponding documentation for statistics programs and monitors admissions for relevant interdisciplinary programs;
• manages processing of all admission-related tasks in the university student information system; compiles and submits admission, nomination and award data to key university offices within required timeframes;
• responds independently to inquiries from prospective applicants regarding all department-affiliated graduate programs; facilitates timely completion of applications through proactive communication with applicants; plans and executes recruitment events and outreach activities in collaboration with the Vice Chair for Graduate Studies and departmental staff;

Minimum Education Required

Bachelor's degree or equivalent experience.

Additional Education/Experience Desired

Advanced degree in relevant field may be preferred.

Required Qualifications

4 years of relevant experience required

Desired Qualifications

4-8 years of relevant experience preferred

Demonstrated ability to independently manage projects with competing priorities and deadlines; strong organizational, analytical, and problem-solving skills with exceptional attention to detail; excellent written and verbal communication skills and ability to handle sensitive information with discretion; proven ability to work effectively both independently and as part of a team; proficiency with standard office software and willingness to learn specialized tools such as Qualtrics and DocuSign; ability to compile, analyze, and present data for reporting and decision-making purposes; commitment to providing excellent service to students from all backgrounds.

Additional Information:

The College of Arts and Sciences is the largest college and the academic heart of the university. The College hosts 81 majors. With 38 departments, 20+ world-class research centers, and more than 2,000 faculty and staff members, students have the unique opportunity to study with the best artists, scholars, and scientists in their field.

The pay range for this job profile is $55,700 - $72,700. The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications.

Location:

Cockins Hall (0063)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

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The university is an equal opportunity employer, including veterans and disability. 

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.