Sales & Customer Service Segment Manager (Onsite)

Date Posted:

2026-02-25

Country:

United States of America

Location:

US-MI-NORTON SHORES-4905 ~ 4905 Stariha Dr ~ STARIHA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally.

Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do

We have an exciting and rare opportunity to join our Component Solutions team in Muskegon, Michigan as the Sales & Customer Service Segment Manager. In this role, you will play a pivotal role in driving commercial growth while ensuring exceptional customer satisfaction across a highly technical and performance-driven market. Supporting leading platforms and OEMs across the global aerospace industry, you will serve as the strategic link between our engineering, operations, sales, and customer experience teams.

We are seeking a results-driven professional who thrives in a fast-paced aerospace environment, understands the complexities of supply chain and regulatory compliance, and is passionate about building lasting customer relationships while delivering measurable business outcomes.

Key Responsibilities:

• Drive revenue growth and margin expansion by setting sales targets, optimizing pricing strategies, and managing profitable deals across on-wing and off-wing support programs, with measurable goals for revenue, margin, and account growth.

• Own customer experience KPIs (on-time delivery, turnaround times, quality escapes, and customer feedback), translating feedback into actionable improvements that enhance satisfaction and loyalty.

• Lead, develop, and coach a high-performing team of customer service managers, account managers, and customer support specialists, fostering commercial, ethical, and people-focused leadership to build future leaders.

• Collaborate cross-functionally with Operations, Supply Chain, and Quality to ensure seamless execution of in-service and off-site support programs, proactively removing bottlenecks and maintaining regulatory compliance.

• Develop and execute strategic account plans, parts availability, risk mitigation, and customer retention strategies, ensuring all activities adhere to aerospace regulations and ethical standards.

• Enhance forecasting, pipeline management, and performance metrics for both field (on-wing) and depot (off-wing) support programs, enabling data-driven decision-making and efficient resource allocation.

• Drive operational excellence and execution performance, implementing corrective actions, continuous improvement initiatives, and standardized processes to deliver on customer commitments reliably.

• Lead margin and profitability initiatives, analyzing cost drivers, optimizing pricing, and partnering with finance and operations to improve business results while maintaining ethical business practices.

• Standardize customer engagement and commercial processes leveraging CORE tools, regulatory compliance, export control awareness, and ethical standards to ensure scalable, consistent, and legally compliant operations.

• Serve as the voice of the customer in executive planning, balancing satisfaction with business objectives, influencing strategy, and driving sustainable growth across all support activities.

What You Will Learn / Professional Growth

• Master commercial leadership in a regulated aerospace environment, driving revenue, margin, and key account strategies across complex on-wing and off-wing programs.

• Develop cross-functional operational expertise by collaborating with multiple departments to optimize execution, efficiency, and compliance.

• Enhance personnel development skills by coaching, mentoring, and building a high-performing team aligned with ethical standards and leadership principles.

• Gain expertise in regulatory compliance and ethical decision-making, including export controls and aerospace quality regulations, in a customer support environment.

• Refine data-driven strategic thinking through KPI management, forecasting, and performance measurement across multiple customer and operational channels.

Qualifications You Must Have

• Bachelor’s Degree with a minimum of 12 years of sales, customer service, or commercial and people leadership experience in an aftermarket spare parts business or related aerospace environment; OR an Advanced Degree with a minimum of 10 years of prior relevant experience.

Qualifications We Prefer:

• Previous people leadership and sales/customer service experience in an aftermarket aviation spare parts business

• Proven experience leading teams, managing strategic accounts, and delivering measurable results in revenue, margin, and customer satisfaction.

• Demonstrated understanding of regulatory compliance, export controls, and ethical business practices in a highly regulated aerospace environment.

This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines

Learn More & Apply Now!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms