Room Service Call Center - Nutrition & Food Services Leader 1

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Work Shift

Day (United States of America)

Job Summary:

Room Service Call Center -  Nutrition & Food Services Leader 1 

Coordinates functions and activities in the foodservice area of responsibility. Takes personal responsibility for creating a positive work group experience. Ability to work as a Room Service Associate, based on the needs of the department. Completes any data required for financial and productivity reporting, as appropriate. Maintains responsible area in an orderly, safe and sanitary condition according to Hazard Critical Control Points (HACCP) and county Health Dept. guidelines.

Focus is on supervising the Call Center & Room Service Associates; operating the call center which serves as the communication hub for Patient Meal Room Service.  Receive / enter Patient Meal Room Service orders using nutrition software.  Position requires exceptional customer service. Focus on accuracy, safety and efficiency are paramount at all times.
 

Responsibilities:

Core Responsibilities and Essential Functions:

• Ensures the Safety of Customers and Team Members according to Hazard Analysis Critical Control Points (HACCP) and county Health Dept. Guidelines:
  * Ensures that employees' hands are frequently washed and gloves are appropriately worn.
  * Upholds infection prevention practices, including employees' personal hygiene expectations (i.e., fingernail length and finish) and corrects any potential risks.
  * Ensures all work areas are maintained in a clean and organized manner; free of spills and fall hazards.
  * Ensures that employees monitor and record food and/or equipment temperatures. Follows up with employees when the "out of range" issues are escalated.
  * Ensures that employees store food and/or supplies using proper labeling, dating and rotation methods.
  * Ensures that employees operate equipment according to all safety guidelines. Follows up with employees when the issues have been escalated as to a resolution (i.e., frayed electrical cords have been replaced).
• Ensures Positive Service Outcomes:
  * Ensures that the work group sets up, maintains and breaks down workstations according to area requirements.
  * Ensures that each employee follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
  * Ensures the completion of area checklists and forms. Holds employees accountable for completion in real-time.
  * Ensures that employees operate and care for equipment according to manufacturer's and area specific guidelines.
  * Remains flexible to support leadership and other team members across the department to achieve desired service outcomes.
• Engages in Efforts to Create a World Class Work Environment:
  * Ensures that employees follow work area's uniform specifications, i.e., clothing and shoes are neat and clean and takes immediate corrective action when not in compliance.
  * Collaborates with team members and Leadership to meet the goals and objectives of the Department and Hospital.
  * Communicates in a respectful manner and in terms that are clear and concise.
  * Respects the cultural traditions of team members and customers.
  * Resolves employee concerns and/or escalates to management.

Required for All Jobs:

• Performs other duties as assigned.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications:

Required Minimum Education:

• High school diploma or equivalent required.

Required Minimum Experience:

• Minimum 2 years of related work experience required; preferably related foodservice experience.
• Supervisory experience highly preferred.
• Call Center experience highly preferred.

Required Minimum Skills:

• Excellent verbal and written English communication skills.
• Ability to understand therapeutic diets.
• Basic math and computer skills.
• Displays a positive attitude under stressful conditions.                             

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