At TTI, people come for the opportunity and stay for the culture!
Returns Support RepresentativeJob Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee® we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
What You Will Do
Responsible for creating RMAs for customer satisfaction, 30 day returns, and all other return orders
Request and issue goodwill credits
Research returns without paperwork using Oracle and Connect+ to issue credits to the correct customer
Resolve credit issues in a timely manner
Process RMAs in Korber as needed
Support and assist the Returns Auditor II
Handle difficult emails in a professional matter
Document returns during pre-sort process
Able to react to change effectively and handle other tasks as assigned including working alternate shifts and weekends as needed
Assist within the department as needed
Use electronic filing for returns documentation
Practice 5S workplace organization and workplace Safety
Participate in Continuous Improvement program and initiatives
Stand for long periods of time while inspecting tools
Must be able to lift 40 pounds
Frequent bending, stooping, pushing and pulling of parts and containers
Repetitive motion
Able to work in various temperature conditions
What You Will Bring
High School or GED diploma required
Excellent organizational skills and time management skills required
Must have basic math and computer skills, including Microsoft Excel and cloud-based systems such as Sharepoint
High attention to detail
Ability to perform work per instructions and within reasonable time.
Must have one to two years of previous experience in electrical or mechanical repair
Mechanical and diagnostic skills
What You Will Benefit From
Extensive health benefits, including vision and dental care
Retirement Savings Plan with Employer Matching Contributions
Competitive hourly rate of $25.38/hr
Paid time off and employee discount programs
Annual $500 Wellness Program allowance
Visit our: Company Website, LinkedIn and Instagram today
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.