Why This Mission:
Our Boutique teams are the Front Face of Chanel and the higher the engagement to Chanel as a Brand and Employer, the higher the client engagement.
The Retail Excellence Manager will drive the Fashion People at Retail roadmap for North Asia in close collaboration with the Markets and People & Organisation (P&O) team.
It will notably focus on the Boutique Leadership Development and Pipeline while defining the framework for highly engaged and performing team, in alignment with Chanel philosophy.
Impact You Can Create In The Role:
Boutique Leadership
Develop a core program of development for Head of Boutique and Deputy Head of Boutiques
Define key moments of engagement and animation of this community in synergy with Global Retail Summit
Animate the Talent Review at North Asia level
Design and co-lead with HR Business Partners the Talent development and assessment center
Boutique Employee Experience
Map and improve the employee experience for each engagement driver (recruitment, compensation, learning & development, tools ..)
Measure and improve employee engagement following surveys and feedbacks collecting.
Implement initiatives to continuously enhance Chanel Voices results, in collaboration with Global and P&O teams
Provide the right tools, communication and working environment
Boutique Performance
Identify common KPIs: work with Fashion Métiers, and finance retail specifics KPIs (image, people, service) and assure the best way of tracking and continuous improvement action
Owns the Retail People KPIs ecosystem : formulate and analyze the relevant retail metrics (turnover, vacancy..)
Engage and stimulate local markets to consolidate insights and action plan, in partnership with HR and Learning team
Retail People Excellence Community
Plays a key role in elevating the Fashion Retail people-centric mindset and understanding of the Brand vision and priorities in terms of People@Retail.
Establish a strong RetailxHRxL&D partnership and committee across markets through monthly and quarterly meetings. Optimize communication and qualitative input from markets (survey, best practice sharing,..)
Overall, builds a strong knowledge and feedback pipeline to frontline teams, and client feedback
Key referral on People@Retail projects and strong partner to stakeholders: corporate Tech and People & Organisation, across markets, and globally.
You are Energised by
Contributing to instilling the brand creative vision and the client relational promise through retail operations
Navigating complexity and supporting consistent transformation and change
Collaborating with passionate teammates
Working with different markets and teams
Foster creativity and initiate programs to test and learn
What You Will Bring
Passion for retail operations, bias for continuous improvement and excellence
Ability to communicate effectively and share vision
Hands-on retail and frontline experience
Project Management Expertise: Experience managing complex, multi-stakeholder projects with competing priorities
Focus on Outcomes: Prioritizing actions that deliver measurable value to the markets and end users.
Scaling successes : Experience scaling successful initiatives across larger teams or organizations
Continuous Learning mindset: Staying curious and open to learning new tools, methodologies, and trends
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.