About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.About the role
The Retail Agent serves as the first point of contact for guests, ensuring a warm, professional, and seamless shopping experience from initial inquiry to purchase. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Retail Agent is responsible for assisting customers with product selection, processing transactions, maintaining store displays and inventory, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.
What you will do
Welcome guests and provide personalized consultations on luxury retail products, amenities, and exclusive offerings, ensuring an exceptional shopping experience that reflects Four Seasons’ standards of service.
Maintain product knowledge and assist guests with retail purchases.
Restock, price, and display retail products, keeping the area clean and organized.
Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
Monitor packaging stock levels and notify management when replenishment is needed.
Set and coordinate sales, ensuring accuracy and alignment with guest preferences.
Provide recommendations and assist with retail sales tailored to guest needs.
Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
Handle telephone and email inquiries according to Four Seasons' service standards.
Perform mathematical calculations as needed for transactions and reporting.
What you bring
Reading, writing, and oral proficiency in English; additional languages are a plus.
Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
Proficiency in Microsoft Office (Word and Excel).
High grooming standards, a genuine smile, and a professional demeanour.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
• Full Time