About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.About the role
Four Seasons Hotel Westlake Village is seeking a Reservations Agent to promote the resort and provide detailed information to prospective guests. This role will capture sales from incoming calls and secure reservations, ensuring each guest receives personalized attention. The ideal candidate will coordinate all reservation details to ensure guest satisfaction and create a seamless booking experience from start to finish.
What you will do
Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms and reports which includes ensuring the cleanliness of all bookings that come from different channels within the Four Seasons. All reservations calls will follow Four Seasons Standards.
Answer General Reservations e-mail and Four Seasons Messenger feature, retrieve and distribute mail and process guest requests.
Process WRO, and Internal reservations. Ensure that all booking requirements are met for each booking.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
What you bring
Excellent reading, writing and oral proficiency in the English language.
The ability to have strong communication skills among co-workers and guests.
The ability to multi-task on several assignments at once.
The ability to anticipate guests needs and go above and beyond when needed.
The ability to operate computer equipment and other systems associated with the position.
High school degree or equivalent experience.
2. One to two years previous experience as a receptionist or in a related position.
What we offer
Hourly Range: $23.07
Health Insurance - Medical, Dental & Vision
401K Retirement savings plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary Room nights and discounted rates
Complimentary Dry Cleaning for Employee Uniforms
Free meals and on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Schedule & Hours
Full time position