Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.
We’re a purpose-driven organization, where all our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the centre of health.
Join Our Team as a Customer Service Representative at World Courier!
Are you passionate about delivering exceptional customer service and enhancing client relationships? World Courier is seeking an experienced Customer Service Representative to join our dynamic team in both the Clinical and Commercial departments. This role is pivotal in ensuring our customers receive outstanding service, tailored solutions, and a seamless experience that exceeds expectations.
Responsibilities:
Efficiently process and monitor client bookings via email, ensuring timely and accurate data entry.
Resolve client issues and complaints professionally, guaranteeing satisfaction with resolutions provided.
Maintain and update our Enterprise Resource Planning systems with essential client information and reports.
Act as a communication conduit between customers and internal stakeholders, ensuring smooth operations.
Collaborate with internal teams to enhance service delivery and find innovative solutions.
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Experience:
Exceptional written skills as the majority of communication is via email.
Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
Minimum Skills, Knowledge & Abilities:
Previous customer service experience, ideally within the health industry.
Strong interpersonal and communication skills.
Exceptional problem-solving abilities and attention to detail.
Ability to work flexibly within tight schedules and dynamic workloads.
What We Offer:
A chance to work with a leading global pharmaceutical logistics solutions organization.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
Competitive salary and benefits package for the right candidate.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned