PURPOSE:
Call Center Environment- Onboarding Team
Shift M-F- 9:30 am to 6:00 pm
Provides assistance to managers, colleagues and vendors in the analysis and resolution of issues related to the service and delivery of Onboarding administration. Provides administrative support for Workday, PeopleSoft, Position Manager and Kronos to facilitate payroll processing. Provides support in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize company risk in all situations. Uses efficient and effective processes to support customers within the parameters of the department service level agreements. Markets department services and provides world class customer service.
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Provides Human Resource service delivery for the HR Service Center in areas relating to talent management administration. Responsible for the new hire registration process and change job administration for employment processes initiated by Talent Acquisition. This incorporates employment status changes that occur throughout a colleague's employment life cycle and includes integration for payroll processing systems.
Completes transactions for both new hire and change job administration for all processes initiated by Talent Acquisition. Partners with internal functional area teams to resolve issues and minimize exposure and risk.
Audits HRIS transactions daily, reviews and reconciles discrepancies with colleagues. Runs bi-weekly and monthly audit reports to ensure compliance and data integrity.
Relies on basic knowledge of Human Resource employment law, federal USCIS I-9 regulations and applicable payroll regulations related to onboarding new hires, re-hires and transfers.
Ensures compliance for the Flu Vaccination documentation for new hires and transfers for applicable RHMs. Collaborates with HR Operations, Talent Acquisition and other HRSC teams to ensure policy compliance.
Utilizes the case management technology to accurately track and log issues and notes for cases assigned under stringent Legal Department requirements.
Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS:
Must possess a comprehensive knowledge of Human Resources, Health & Welfare Benefits implementation, annual enrollment, process integration and contact/service center operations, as normally obtained through an associate degree and four (4) years of experience in an HR specialist or customer support role in a high-volume work environment or an equivalent combination of education and experience.
Bachelor’s degree in business administration, Business Systems, Human Resources or related field is preferred. A PHR or SHRM-CP certification is preferred.
Experience in Talent Acquisition, Recruitment and/or Onboarding preferred.
Must possess a comprehensive knowledge of HRIS processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience). Serves as subject matter expert on HR systems and tools and can identify when information appears out of alignment or incorrect. Experience with Workday and Kronos preferred.
Demonstrated decision making skills. Excellent communication skills, including strong listening and comprehension skills, and excellent human relations and interpersonal skills. Strong analytic, problem solving, judgment and conflict resolution skills. Demonstrated written communication skills and the ability to speak and present in front of groups.
Ability to work independently with little supervision while managing, organizing and prioritizing workload. Ability to manage multiple tasks, meet established deadlines and, with composure, work in a fast-paced work environment.
Ability to effectively interact and successfully represent the department with higher level managers, other various departments, functional areas and health ministries.
Demonstrated proficiency in MS Office Suite.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
Hourly pay ranges: $24.53 - $36.80
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.