Job Description Summary :
Ensures reliable IT support operations by resolving technical issues, managing escalations, and maintaining service quality for internal and external stakeholders. Contributes to process enhancement, reporting metrics, and continuous improvement initiatives.
Job Description :
Provides customer support services to internal and external customers.
Applies working knowledge of day to day operating environment and techniques utilizing available tools and customer applications.
Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
Applies strong PC/LAN knowledge for daily troubleshooting of issues. Participates in defining support processes, procedures and producing reports and metrics as defined.
Job Requirement :
Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Staff (non-management & non-supervisor)s specializing in IT/Computer - Hardware or equivalent.
Full-Time position(s) available.
Placement : Center of Kalimantan
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person"