Regional Hospitality Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Hospitality Excellence

• Maintain and enhance service standards and operational playbooks across Nordic markets

• Deliver exceptional guest experiences from arrival through departure at all regional locations

• Ensure consistent brand delivery while adapting to local Nordic cultural preferences and business practices

Team Leadership

• Lead and develop hospitality professionals and vendor teams across Denmark, Sweden, Norway, Benelux and Finland

• Build strong relationships with senior stakeholders throughout the Nordic region

• Foster continuous improvement culture through training and mentorship programs tailored to regional needs

• Navigate multilingual team environments and cultural nuances across Nordic countries

Executive Engagement

• Serve as primary hospitality contact for client leadership across the Nordic region

• Present confidently to executives with polished communication standards in English and local Nordic languages as required

• Represent the organization at regional industry events and client meetings

Operations Management

• Oversee complex event production across multiple Nordic markets with meticulous attention to detail

• Balance operational execution with strategic planning for regional growth and market penetration

• Coordinate with local suppliers and vendors

Regional Strategy

• Develop and implement hospitality strategies that align with regional business objectives

• Monitor local market trends and competitive landscape across Nordic countries

• Ensure compliance with local regulations and cultural expectations in each market

• Drive regional revenue growth through enhanced hospitality offerings

Required Competencies

Core Skills

• Customer-centric mindset with unwavering focus on guest satisfaction across diverse Nordic cultures • Natural relationship builder with diverse stakeholders in multinational environments

• Strong corporate hospitality and event management expertise with regional scalability

• Intuitive brand representation and experience delivery adapted to Nordic market expectations

• Executive presence with confidence in senior leadership interactions across cultural boundaries

Professional Capabilities

• Exceptional detail orientation with strategic perspective for regional operations

• Strong multitasking and prioritization abilities across multiple markets simultaneously

• Proactive problem-solving with anticipatory thinking for regional challenges

• Impeccable communication and project management skills in multicultural settings

Regional Requirements

• Fluency in English and Dutch

• Experience managing operations across multiple countries with varying regulations and practices

• Willingness to travel (up to 50% travel expected)

This role demands a leader who combines strategic vision with flawless execution to establish and maintain the Nordic region as a premier hospitality operation, delivering consistent excellence across diverse markets while respecting local cultural nuances and business practices.

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Location:

On-site –Amsterdam, NLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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