Receptionist

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Receptionist - Likewise Sheffield

Location: Portland House, Sheffield

Working Hours: Monday to Friday, 9:00 AM to 5:00 PM. However, there is an occasional late shift expectation on Thursdays to 7:00 PM, typically once a month.

Contract: Permanent
Salary: £24,243 - £26,667 per annum

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

If you're ready to take the leap into a career that combines purpose and professional growth, we invite you to explore the Receptionist role at Likewise.

Join our impact-driven team and be a part of something truly meaningful.

An exciting opportunity is available for a full-time Receptionist based within Portland House for the service Likewise Sheffield. This is a diverse and rewarding role providing reception support to the teams within the hubs. We welcome applications if you are motivated and enthusiastic with a passion to work in fast paced and busy reception.

Our front of desk team is a lifeline to our service, providing support to the operational service. If you are adaptable, flexible and willing to work as part of a team with clear task allocation and work outputs then we would welcome an application from you.

What You’ll Do

• To be a warm, calm, and welcoming first point of contact for all clients and visitors to Likewise.
• To manage the booking in of clients for appointments, liaising with a range of professionals both from Likewise and Probation.
• To support clients without appointments in accessing support via duty systems where appropriate following guidance, or in making appropriate appointments following discussions with staff.
• To ensure the reception areas are kept tidy throughout the day including notice boards and leaflet dispensers.
• To maintain and upkeep the staff and visitor signing in logs and associated documents.
• Receive and date stamp incoming mail and hand over to relevant administrators to action and take post to post-box daily where required.
• To support the Admin Lead with specific tasks as directed including data inputting, email inbox monitoring and other administrative tasks. 

To Succeed in This Role, You’ll Need:

To succeed as a Receptionist you will ideally have:

• Reception experience: you will be a warm, calm, and welcoming first point of contact for all clients and visitors to Likewise.

• Excellent Organisational Skills: You have the ability to keep a variety of administrative tasks organised and on track. We're looking for someone who can juggle multiple responsibilities with precision.

• Strong Communication: Clear and effective communication is key in this role. Whether you're answering inquiries, coordinating meetings, or taking minutes, you should be an adept communicator.

For full person specifications and job details, please visit this link.

The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email recruitmentteam@waythrough.org.uk.

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.