Property Technology Specialist

Location

GGP Chicago - 350 N Orleans Street, Suite 300

Business

Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 110 high-performing retail assets, encompassing over 103 million square feet of space across the United States. As an owner-operator, we’re committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we’re shaping the future of the industry by delivering exceptional value to our partners and the communities we serve

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Property Technology Specialist plays a key role in ensuring the stability and performance of technology systems spanning infrastructure, networking, telecom, and energy management systems for a diverse portfolio of retail properties. The ideal candidate brings experience in IoT infrastructure within a real estate or property management environment, along with strong organizational, analytical, and cross-functional coordination skills while fostering collaboration among IT teams, property stakeholders, and vendor partners. Success is defined by the ability to effectively execute complex initiatives while confidently handling high-impact escalations, coordinate outage response efforts, and drive timely resolution of critical issues.

Responsibilities

• Own the end-to-end execution of technology projects and ad-hoc initiatives by driving day-to-day coordination, status tracking, and issue resolution in alignment with IT management’s defined scopes, timelines, requirements, processes, and strategy.

• Keep IT management informed on timelines, expectations, and project impacts through clear communications, prompt issues escalation, and timely updates.

• In collaboration with IT support, networking, property teams, and vendors, coordinate and assist on-the-ground troubleshooting and resolution of technology issues and service outages, as needed.

• Serve as the primary vendor liaison during project execution and service outage resolution and managing site-level activity.

• Build and maintain strong vendor partnerships to ensure timely technician dispatch, site readiness verification, effective on-site service delivery, adherence to specifications, and issue escalation to IT management.

• Contribute to vendor evaluation by providing feedback on vendor SLA performance, service quality and overall effectiveness.

• As directed by IT management, collaborate with property teams to ensure technology products comply with internal policies, including cybersecurity, physical access, data handling, and legal guidelines.

• Maintain strong working relationships with property teams and corporate stakeholders.

• Other duties as assigned.

Qualifications          

• High school diploma or GED required.

• Minimum of 3 years of experience in IT support or service delivery, with exposure to enterprise infrastructure environments. Experience within a real estate company or property management environment is preferred.

• At least 3 years coordinating or supporting the implementation of IT infrastructure technology, including networking, telecom, and device management.

• Experience managing technician vendor coordination, on-site service calls, and field deployments and troubleshooting.

• Working knowledge of ITIL principles and comfort operating in structured service environments.

• Proficiency with ServiceNow, Monday.com, or similar platforms for tracking issues, tasks, and project management.

• Strong interpersonal and communication skills, with a demonstrated ability to collaborate effectively across departments, vendors, and stakeholders.

• Proven ability to manage multiple tasks in fast-paced, dynamic settings with minimal supervision.

• Comfortable navigating property operations environments and maintaining professional rapport with both technical and non-technical stakeholders.

• Detail-oriented and organized, with a consistent focus on follow-through and meeting project timelines.

• Basic budgeting and cost tracking skills, with the ability to monitor project-related expenses and provide accurate updates to project managers and stakeholders.

Compensation

• Salary type: Exempt 

• Pay Frequency: Bi-weekly

• Annual Base Salary Range: $75,000 - $105,000

• Annual Bonus: 10%

Benefit Information

• Competitive compensation
• Medical, Dental and Vision beginning day 1
• 401(k) Company matching
• 401(k) Vests on Day 1
• Career development programs
• Charitable donation matching
• Generous paid time off (i.e., vacation, personal holidays, paid sick time)
• Paid Volunteer Hours
• Paid Parental Leave
• Family planning assistance including IVF, surrogacy, and adoption options
• Wellness and mental health resources
• Pet insurance offering
• Childcare Assistance
• Commuter benefits
• A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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