Program Support Assistant (Neurology)

Program Support Assistant (Neurology)

Department: Department of Veterans Affairs

Location(s): Richmond, Virginia

Salary Range: $52710 - $68524 Per Year

Job Summary: Program Support Assistant (Neurology) The position reports to the Department of Veterans Affairs, Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Central Virginia VA Healthcare System, Richmond VA Medical Center (VAMC), Neurology Service, Sleep Medicine Program (Sleep Section), Richmond, VA. This position is tasked to assist the Neurology Service Chief, Administrative Officer, Sleep Director, and Sleep Technician Supervisor with administrative tasks.

Major Duties:

• Duties include, but are not limited to: Administrative Support: - 45% The incumbent utilizes a variety of software programs (VISTA, Somnoware, Concur, Excel, Invoice Payment Processing System etc.) and communication tools to input and retrieve data as required. The incumbent accurately collects, enters, and manages data. The incumbent assists the Administrative Officer, Sleep Director, and Sleep technologist with document preparation of the program budget and prepares annual estimates of a variety of programmatic costs including grants and other special projects. The incumbent maintains a calendar of appointments of staff, meetings, conference calls, and scheduled leave as well as coordinates meetings, prepares travel papers, schedules conferences, and assists the treatment team with all administrative functions. Incumbent functions as application coordinator. This position performs a full range of administrative duties and responsibilities in support of the Sleep Medicine Program, consisting of typing and word processing, filing, referring phone calls and visitors, etc. Manages electronic filing system for historical documentation. Gathers clinical data for service end of the year reporting and submits all sleep yearly budget requests to supervisor. Supports audits to include inventory review. Program Development Support - 35% The incumbent of this position assists with the development coordination and implementation of a comprehensive sleep medicine program designed to facilitate the delivery of services to the veterans with sleep apnea. Monitors and evaluates utilization of referals and resource, trainings, veteran appointments, caregiver needs, and makes recommendations for improvement for the Richmond Sleep Program by tracking home sleep test completion rates. Customer Service Projects - 10% Serves as a good point of contact for externa land internal customers, such as medical center staff, Veterans Integrated Service Network (VISN) staff, VA Central Office (VACO) staff, VACO staff, etc.. Assists with future proposals/projects that are implemented in the department/division and will be responsible for participation in special events connected with the Sleep Program. Provides general clerical public contract support services such as answering telephone calls, referring visitors, or providing information about the sleep division, its functions and standard operating procedures, as well as other similar information. Budget Management - 10% Assists the Administrative Officer with tracking monthly and annual sleep clinic funding for assigned program fund control points. Assists in preparing yearly funding requests and quarterly budget reports Work Schedule: Monday - Friday, 8:00m-4:30pm. Telework: Ad-Hoc. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Neurology)/PD014210 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/23/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with clerical and administrative procedures, knowledge and skills to operate a variety of standard office and computer programs and databases to gather, analyze, and display data utilizing templates, graphics, and spreadsheets; demonstrated experience of office automation systems and word processing the Microsoft Office suite (Excel, PowerPoint, Access, Word, Sharepoint, etc.); able to collect data for development and preparation of statistical reports, surveys, and program evaluation, and prepare quarterly reports to assist with monthly and quarterly reports; working knowledge of the work processes and procedures of an administrative field (scheduling, LEAF, travel, agreements, etc.); expertise with VA Vista and CPRS; knowledge of and experience in working with a military veteran population within a medical/psychiatric environment; time management skills; excellent customer service skills For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Preferred Experience: Time keeping, Scheduling, EARR, VISTA,CPRS, CPAP ( continuous positive airway) knowledge Physical Requirements: The work is primarily sedentary and is performed by sitting, standing, bending, and stooping. The employee is required to obtain records from files, and carry files, manuals, and other light objects. Occasional travel may be required to provide Sleep support at conferences, workgroups, programs, or meetings

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12914210. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 03/23/2026. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. NOTE: Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit

Application Deadline: 2026-03-23