Program Manager (Center Director)

Program Manager (Center Director)

Department: Other Agencies and Independent Organizations

Location(s): Citrus Heights, California

Salary Range: $163996 - $197200 Per Year

Job Summary: This position is located in the Small Business Administration, Field Operations Center West - FOCW in Citrus Heights, CA. As the Center Director, you will be responsible for planning, directing, managing, evaluating, and coordinating the implementation of the disaster loan program for all states west of the Mississippi River, American Samoa, Commonwealth of the Northern Mariana Islands, Federated States of Micronesia, Guam, and the Republic of the Marshall Islands.

Major Duties:

• As a Program Manager (Center Director) at the GS-0340-15, some of your typical work assignments may include: Operation and staffing of Disaster Field Offices and Disaster Recovery Centers in cooperation with state, local and Federal officials. Coordination and maintenance of a close working relationship with the Processing and Disbursing Center (PDC) and Disaster Lending Platform for the processing of loan applications from disaster survivors and the overall workflow. Spokesperson to other government agencies, to top business and industry officials, and to Congressional staff and committees. Coordination and acquisition of space, supplies, furnishing and equipment to meet the needs and goals of the FOCs response to major disasters. Responsible for organizing damage surveys for disasters where administrative declarations by SBA has been requested. Coordinates with Federal Emergency Management Agency (FEMA) where Presidential declarations have been requested. Coordination with the Field Operation Center Director in developing procedures and processes to respond consistently to all types of disasters; reviews and evaluates the substantive work of the Centers to assure compliance with center quality standards; and develops and implements corrective actions as necessary. Directly, or through subordinate staff, supervises Field Operations, Public Affairs, Information Technology (IT), and Administrative Support staff.

Qualifications: Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. GS-15: One year of specialized experience, equivalent to the GS-14 grade level in the Federal service, obtained in either the private or public sector: Developing or implementing and communicating the strategy, vision and direction of an organization; AND Overseeing, managing, or advising on the day-to-day operations of an organization or program; AND Analyzing and making recommendations or decisions on workload distribution. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: Program Management Series, GS-0340 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/19/2026.

How to Apply: Please follow all instructions carefully. Errors or omissions will affect your rating. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience your rating may be adjusted to more accurately reflect your abilities. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 03/19/2026 to receive consideration. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click the Submit My Answers button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

Application Deadline: 2026-03-19